If the recovery is not successful (the critical files you list on this form, or 95% or more of the files in the backup), we refund the recovery fee in full. A drive you buy from us is refunded only if you return it unused.
Note: If your iTunes backup file has a secure encryption password, if our standard method fails and requires dedicated cloud computing/super computer power to speed up password cracking, we will ask for your permission and the cost may be significantly higher. This is not part of the fixed price. We will send you a separate quote, and we only go ahead if you approve it.
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