Samsung hard drive data recovery case study documents a real recovery performed for Ben from Melbourne after his external Samsung hard drive was accidentally dropped and began making clicking sounds. The drive was no longer accessible and contained important personal data.
Case Study Summary
- Client: Ben (Melbourne, Australia)
- Device: Samsung 500GB external hard drive
- Problem: Dropped drive with clicking noise
- Cause: Damaged read and write heads
- Outcome: All data successfully recovered
Understanding the Samsung Hard Drive Clicking Noise
After the drop, Ben’s Samsung hard drive immediately began making clicking sounds. As explained in the video, clicking is a clear sign that the read and write heads have been damaged. These components operate extremely close to the platter surface, and physical shock can cause instant failure.
If a hard drive starts clicking, the correct action is to power it off immediately. Continued use can cause the damaged heads to scratch the platters, leading to permanent data loss.
The video also explains that Samsung’s hard drive business was acquired by Seagate, which is why many Samsung drives are found inside Seagate enclosures. This is confirmed in Seagate’s official acquisition announcement.
Professional Samsung Hard Drive Diagnosis
The senior technician examined the drive inside a cleanroom environment. Testing confirmed that the read and write heads were damaged, but the platters themselves were still in good condition. This meant the data was recoverable using professional cleanroom techniques.
Cleanroom conditions are essential for mechanical hard drive recovery, as even microscopic dust particles can permanently damage exposed platters.
Samsung Hard Drive Data Recovery Process
The video shows that Payam Data Recovery maintains an inventory of over 35,000 spare parts. Using this inventory, the technician located compatible donor heads matching the exact model and specifications of Ben’s Samsung drive.
Inside the cleanroom, a delicate head swap procedure was performed. Once the drive was stabilised, engineers were able to safely access the data and complete the recovery process.
- Immediate power down after clicking started
- Cleanroom diagnosis by a senior technician
- Compatible donor heads sourced from in house inventory
- Precision head replacement performed
Samsung Hard Drive Data Recovery Results
The recovery was successful. The drive was able to function long enough for data extraction, and all 310GB of Ben’s data was recovered. This included family photos, documents, and personal files.
The video states that Payam Data Recovery has an approximate 85 percent success rate for mechanical hard drive failures of this type. The entire recovery process took three business days.
Pricing for this type of Samsung hard drive data recovery was stated in the video as ranging from $1,750 to $3,500 AUD, depending on urgency.
Preventing Future Hard Drive Failures
To reduce the risk of data loss, the video recommends following the 3 2 1 backup strategy:
- Keep three copies of your data
- Store data on two different storage devices
- Keep one copy off site, such as cloud storage
Professional Hard Drive Data Recovery in Australia
Payam Data Recovery provides professional hard drive data recovery services across Australia. Full service laboratories are located in Sydney CBD, Rhodes NSW, Melbourne CBD, and Brisbane CBD. Secure drop off points are available in Adelaide CBD and Perth CBD.
International customers are welcome to send their devices by post or courier.
Read more about our Hard Drive Data Recovery Service
Related Hard Drive Data Recovery Case Studies
- Clicking Seagate hard drive recovery case study
- Western Digital hard drive head damage recovery
- Seagate hard drive PCB damage recovery
Payam Data Recovery works with individuals, students, families, small and medium businesses, IT companies, and organisations that need their data recovered safely and professionally. Some customers come to us with a single damaged device containing personal memories, while others rely on us for complex technical recoveries that require specialist tools and experience.
We are based in Australia and have been recovering data since 1998. Our clients also include governments, law enforcement agencies, corporations, and public figures. Every job is handled with 100 percent confidentiality and privacy.
Email: help@payam.com.au
Phone: 1300 444 800