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iPhone storage full case study: boot loop data recovery

Payam Toloo
01/05/2025•6 minute read
iPhone stuck on Apple logo with repair tools nearby

Case Study Summary

  • Issue: iPhone stuck on the Apple logo and restarting (boot loop)
  • Common causes discussed: iOS corruption, storage full due to photos, videos, apps, or a logic board fault such as TriStar or Hydra
  • Recovery approach shown: Attempt an iTunes backup with specialised tools, or temporarily repair the phone so a full backup can be created
  • Key warning: Avoid factory reset if you need the data

Read more about our mobile phone data recovery service

iPhone storage full case study explains a problem we see regularly: an iPhone stuck on the Apple logo that keeps restarting. Customers often try charging, powering on and off, or leaving it on a charger, but the phone continues looping.

Understanding the boot loop problem in this iPhone storage full case study

A boot loop means the iPhone cannot complete start-up. Based on the video, common causes include:

  1. iOS corruption: The operating system may be damaged and cannot finish loading.
  2. Storage full: When the storage is completely full, the phone may not have enough working space to start correctly, especially with large photo and video libraries.
  3. Logic board fault: A component on the logic board such as a TriStar or Hydra-related issue can also cause similar symptoms.

How we approach iPhone boot loop data recovery

In many cases, there is a good chance of recovering data. The video outlines two common paths:

  • Software-first attempt: Use specialised tools to create a full iTunes backup, then extract photos and videos.
  • Temporary hardware stabilisation: If the phone will not stay stable long enough for backup, the device may be opened and specific damaged components temporarily replaced to allow a backup to be created.

What to do if your iPhone is stuck on the Apple logo

  • Do not factory reset or erase the phone if the data matters. Resetting can remove the data that recovery methods rely on.
  • Stop repeated attempts if the phone keeps looping, especially if it is heating up or failing to start consistently.

Apple’s official guidance on start-up and boot issues is available here: If your iPhone won’t turn on or is frozen.

iPhone storage full case study showing iPhone logic board repair for boot loop
Payam Data Recovery in Melbourne helps recover data from iPhones stuck on the Apple logo.

Service process for mobile phones and tablets

  • Fixed price service
  • No pre-quote testing
  • Economy, Priority, Emergency options
  • Payment only after successful recovery

iPhone storage full case study reminder: if your phone is stuck on the Apple logo, avoid resetting it. If you need your photos and videos, data recovery is often possible using an iTunes backup approach or temporary logic board stabilisation.

Frequently asked questions

What causes an iPhone to get stuck on the Apple logo?

Based on the video, common causes include iOS corruption, the storage being full, or a logic board issue such as TriStar or Hydra-related faults.

Can you recover data from a boot loop iPhone?

Often, yes. Recovery may be possible by creating an iTunes backup with specialised tools, or by temporarily stabilising the phone long enough to create that backup.

What should I avoid doing?

Avoid factory resetting or erasing the phone if you need the data, because recovery options may no longer work after a reset.

Payam Data Recovery works with individuals, students, families, small and medium businesses, IT companies, and organisations that need their data recovered safely and professionally. Some customers come to us with a single damaged device containing personal memories, while others rely on us for complex technical recoveries that require specialist tools and experience.

We are based in Australia and have been recovering data since 1998. Our clients also include governments, law enforcement agencies, corporations, and public figures. Every job is handled with 100 percent confidentiality and privacy.

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Read more about our Mobile Phone Data Recovery Service

Email: help@payam.com.au
Phone: 1300 444 800

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Video transcript

Click to expand full transcript
every day we get phone calls from customers that tell us that their phone is stuck on our apple logo and no matter what they try they try and charge it they turn the phone on and off um the phone just basically just displays an app logo it restarts and starts again uh this is a problem that we normally see every day in data recovery ranging from iphone 6 up to the latest iphones that we see iphone 13 and 14. often this is caused by operating system corruption the storage or the memory on the iphone becoming full generally due to having too many photos and videos and apps installed or sometimes there’s an electrical component on a logic board called a tri-star chip or hydro chip that causes the problem if your phone is stuck on an apple logo there’s usually a very good chance we can get the data back sometimes we can retrieve it using specialized software that we can make full itunes backup and extract all your photos and videos other times we have to open up the phone and actually temporarily replace some of the damaged components and that’ll allow us to get the phone working and then we can make a full backup of all data so if you have a problem with any iphone that’s stuck on apple logo the most important thing to do is don’t try and reset the phone factory resetting or racing will get the phone to actually work but you’ll lose all the data and the data recovery methods won’t work once the phone’s reset so if you have a similar issue to this feel free to reach out to us our success rate is normally very high and we can normally get the data back in most cases

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