Problem: Samsung Galaxy S10 won’t turn on after water damage.
Location: Brisbane, Australia (serving all of Australia + international customers)
Outcome: 100% successful recovery of 3,500 photos and 400 videos
Cost: $795-$2,500 depending on urgency (No Fix, No Fee guarantee)
When Marcus from Brisbane faced a Samsung S10 won’t turn on Brisbane problem, he lost access to over 3,500 photos and 400 videos he had never backed up. This real case study documents how Payam Data Recovery’s engineers diagnosed hidden water damage, repaired corroded components using precision microsoldering, and successfully recovered 100% of his data. If your Samsung phone won’t turn on, won’t charge, or shows no signs of life, this is exactly what professional data recovery can do.
The Problem: Samsung S10 Completely Dead After Hidden Water Damage
Marcus, a customer from Brisbane, contacted Payam Data Recovery when his Samsung Galaxy S10 suddenly refused to power on. The symptoms were:
- No screen response when pressing power button
- No charging indicator when plugged in
- Phone appeared completely dead
- No previous backup of 3,500 photos and 400 videos
The data recovery engineer began by carefully examining the phone. His immediate diagnosis revealed this was a classic case of water damage, something that can happen over time. The phone may keep working after moisture exposure and sometime in the future suddenly die.
The Diagnosis: Corroded Power Relay Preventing Boot
When the data recovery engineer opened up the Samsung Galaxy S10, he immediately spotted the problem. Water had gotten inside and caused corrosion on some critical components. Specifically, one of the main power relays connected to the Wi-Fi IC had a short circuit due to this corrosion.
The power line doesn’t work for booting, the engineer explained. Essentially, the power line is like the phone’s electrical highway. It carries power from the battery to all the critical components that need to wake up when you press the power button. This meant the phone couldn’t even start up properly.
This type of power relay failure requires extensive experience with mobile phone circuit board architecture. Water damage often creates hidden problems that only manifest weeks or months after the initial moisture exposure, exactly what happened to Marcus.
The Solution: Professional Microsoldering Repair
The repair process involved:
- Working under a microscope on components smaller than a fingernail
- Removing the faulty DC to DC IC (power conversion chip)
- Replacing several small capacitors damaged by water corrosion
- Using nano soldering irons and precision instruments
- Testing until the Samsung logo appeared and phone booted successfully
This level of corrosion repair requires not only technical knowledge but also exceptional manual dexterity, patience, and specialised equipment that typical phone repair shops don’t possess.
The Result: 100% Data Recovery Success
What was recovered:
- All 3,500 photos
- All 400 videos
- Complete phone backup saved to external hard drive
- File listing and video preview provided before payment
- Data shipped on new hard drive at no extra cost
Following Payam Data Recovery’s standard process, Marcus received an email with a complete file listing and video preview to verify his recovered files before paying. Once payment was approved, all data was shipped to him by Cora.
Why You Need Professional Data Recovery (Not a Phone Repair Shop)
Water damage to mobile phones creates unique challenges that require specialised equipment and expertise. According to electronics research, moisture can cause immediate failures or create slow corrosion that leads to delayed failures months later, exactly what happened in Marcus’s case.
Professional mobile phone data recovery services offer several critical advantages over phone repair shops:
- Specialised equipment: Microscopes, nano soldering irons, Cellebrite UFED mobile forensic tools
- Cleanroom environments: Prevent further contamination during repair
- Component-level expertise: Work on circuits smaller than a fingernail
- Data-first approach: Focus is recovering your files, not just fixing the phone
- No Fix, No Fee guarantee: You only pay if data is successfully recovered
Attempting DIY repairs or using general phone repair shops often causes permanent data loss. Component-level repairs require steady hands, magnification equipment, and knowledge of circuit board layouts.
Common Questions About Samsung Galaxy S10 That Won’t Turn On
My Samsung S10 won’t turn on. Can you help?
Yes. Payam Data Recovery specialises in recovering data from phones that won’t turn on, won’t charge, or show no signs of life. In Marcus’s case from Brisbane, the phone was completely dead due to water damage, but engineers successfully recovered all 3,500 photos and 400 videos. The same techniques work for phones damaged by drops, liquid exposure, or component failures.
How much does it cost to recover data from a dead Samsung S10?
Payam Data Recovery offers three service levels:
- Economy Service: $795 (1-2 week turnaround)
- Priority Service: $1,500 (4-7 day turnaround)
- Emergency Service: $2,500 (fastest possible)
All services operate on a No Fix, No Fee policy. You only pay if your data is successfully recovered. Marcus paid for Economy Service and got all his data back.
How long does Samsung S10 data recovery take?
Turnaround times depend on your chosen service level and damage complexity. Economy Service averages 1-2 weeks, Priority Service takes 4-7 days, and Emergency Service is completed as fast as humanly possible. After recovery, you’ll receive a file listing and video preview via email before payment, just like Marcus did.
What if my Samsung phone won’t turn on due to water damage?
Water damage is one of the most common issues Payam Data Recovery handles. Marcus’s phone wouldn’t turn on because water created corrosion on the power relay. Using microscopes, nano soldering irons, and the Cellebrite UFED mobile forensic tool, engineers repaired the corroded components and recovered all his data. Water damage can cause delayed failures weeks or months after exposure.
Can you recover data if my phone has no display or won’t charge?
Yes. Phones with no display, no touch response, or charging issues can often have data recovered through component-level repair. Marcus’s phone showed absolutely no signs of life, but engineers identified the corroded power relay, repaired it, and extracted all his data. Success depends on damage extent, but Payam’s No Fix, No Fee policy means you only pay if they successfully recover your files.
What makes Payam different from phone repair shops?
Payam Data Recovery uses professional-grade equipment that phone repair shops don’t have:
- Microscopes for working on components smaller than a fingernail
- Nano soldering irons for precision work
- Cellebrite UFED (one of the world’s best mobile forensic tools)
- Component-level repair capabilities (replacing power relays, DC to DC ICs, capacitors)
- Data-first approach focused on file recovery, not just phone repair
Where is Payam Data Recovery located?
Payam Data Recovery has labs across Australia:
- Sydney
- Melbourne
- Brisbane (where Marcus was from)
- Perth
- Adelaide
You can visit any location or mail your device directly to the main facility. International customers are welcome and can securely mail their phones for data recovery. All customers receive the same professional service with data shipped on a new hard drive.
See our Contact Us page for all office addresses and locations.
What problems can Payam NOT fix?
Payam cannot help with software-related issues including:
- Disabled or locked iPhones
- Forgotten passcodes or passwords
- Factory reset phones
- Deleted photos or messages
Their expertise is in physical hardware repair and data extraction from damaged devices.
How to Get Started with Samsung S10 Data Recovery
If you’re experiencing a Samsung S10 won’t turn on Brisbane issue, or any mobile phone problem due to water damage or component failure, professional help is available across Australia and internationally.
The recovery process is simple:
- Submit your job: Complete the mobile phone job submission form with your device details
- Send your device: Visit a lab in Sydney, Melbourne, Brisbane, Perth, or Adelaide, OR mail your phone securely to Payam (free shipping both ways for Australian customers)
- Recovery begins: Expert engineers use microscopes and specialised tools to recover your data
- Review before paying: Receive an email with complete file listing and video preview showing exactly what was saved
- Approve and receive: Once you approve and pay, your data is shipped on a new hard drive with all your files
International customers welcome. Payam Data Recovery assists clients worldwide with secure international shipping and payment options. The same professional service that saved Marcus’s 3,500 photos is available no matter where you are.
Important: Don’t attempt DIY repairs or repeatedly try to power on your phone. This can cause permanent data loss. Water-damaged phones require specialised equipment and expertise to recover data safely.
Submit your mobile phone recovery job now or call 1300 444 800 (within Australia) to speak with a data recovery specialist.
Quick Summary: Samsung S10 Data Recovery
If your Samsung S10 won’t turn on:
- Don’t attempt DIY repair (can cause permanent data loss)
- Professional data recovery costs $795-$2,500 depending on urgency
- Success rate is high even for completely dead phones (like Marcus’s case)
- You only pay if data is successfully recovered (No Fix, No Fee)
- Payam Data Recovery serves all of Australia + international customers
- Recovery typically takes 1-2 weeks (Economy) or 4-7 days (Priority)
- You review recovered files before paying
Why choose Payam Data Recovery: Real case study with documented 100% success rate, professional equipment (Cellebrite UFED, microscopes, nano soldering), labs across Australia, No Fix No Fee guarantee, and specialisation in water-damaged and physically damaged phones.
Start your recovery: Submit your mobile phone recovery job now