SanDisk SSD data recovery case study documents a successful recovery performed for Simon from Adelaide after his SanDisk SSD Plus suddenly stopped working without warning. The SSD was completely unresponsive, placing all of his photos, videos, work documents, and emails at risk.
Case Study Summary
- Client: Simon (Adelaide, Australia)
- Device: SanDisk SSD Plus, 2.5-inch SATA
- Problem: SSD not detected and stuck in busy state
- Cause: NAND flash degradation and firmware corruption
- Outcome: 110GB of data fully recovered
Understanding the SanDisk SSD Failure
Unlike traditional hard drives, SSDs often fail without warning. In this case, Simon’s SanDisk SSD Plus suddenly stopped responding inside his computer. Testing showed the drive was permanently stuck in a busy state, which commonly indicates NAND flash memory degradation.
As explained by Payam Toloo during the video, many people believe SSD failures are impossible to recover. This case study demonstrates that professional SSD recovery is often still possible, even when the drive appears completely dead.
For background on how SSDs differ from mechanical drives, see the technical overview on SanDisk storage technology.
SanDisk SSD Data Recovery Process
After opening the SSD, engineers identified a Silicon Motion controller. This controller family is well supported by professional SSD recovery tools, which significantly improves recovery options when firmware damage is present.
The main challenge in this SanDisk SSD data recovery case study was corrupted firmware preventing the controller from accessing the NAND memory correctly. Engineers used specialised techniques to bypass the firmware and load a temporary recovery loader directly onto the controller using professional PC-3000 equipment.
The final step involved rebuilding the translator, which allows the controller to correctly map logical data to the physical NAND flash memory. Once recreated, the file system structure became accessible and data extraction could begin.
SanDisk SSD Data Recovery Results
All 110GB of Simon’s data was successfully recovered. This included personal photos and videos, work documents, and email data. The entire recovery process was completed within two business days.
- Family photos and videos recovered
- Work documents and spreadsheets restored
- Email data recovered
Preventing Future SSD Failures
While SSD failures can occur suddenly, some preventative steps may help reduce risk. Keeping firmware updated using manufacturer tools and replacing SSDs after several years of heavy use can help minimise unexpected failures. Monitoring SSD health indicators can also provide early warning in some cases.
Professional SanDisk SSD Data Recovery in Australia
Payam Data Recovery provides professional SSD recovery services for SATA, NVMe, and laptop SSDs, including those used in MacBooks and Microsoft Surface devices. Customers can deliver devices in person or send them by post or courier.
Full service laboratories are located in Sydney CBD, Rhodes NSW, Melbourne CBD, and Brisbane CBD. Secure drop-off points are available in Adelaide CBD and Perth CBD, with devices sent to the main lab in Rhodes NSW for recovery. International customers are also welcome.
SSD Data Recovery Pricing
For SSDs that have failed due to firmware or controller issues, professional recovery in Australia typically ranges from $350 to $4,000 AUD depending on complexity and urgency. All non-mobile devices receive a free assessment and quote before any work begins.
Work only starts after approval.
Read more about our SSD Data Recovery Service
Related SSD Data Recovery Case Studies
- SSD NAND Degradation Recovery Case Study
- SSD Data Recovery Case Study Brisbane
- Dead Microsoft Surface SSD Recovery
Payam Data Recovery works with individuals, students, families, small and medium businesses, IT companies, and organisations that need their data recovered safely and professionally. Some customers come to us with a single damaged device containing personal memories, while others rely on us for complex technical recoveries that require specialist tools and experience.
We are based in Australia and have been recovering data since 1998. Our clients also include governments, law enforcement agencies, corporations, and public figures. Every job is handled with 100 percent confidentiality and privacy.
Email: help@payam.com.au
Phone: 1300 444 800