The Challenge: iPhone 11 Won’t Turn On
- Total black screen, no response to charging
- No power indication or vibration
- Apple Store had confirmed the device was dead and suggested data recovery
Inside were thousands of irreplaceable family photos, videos, and important documents—data the client thought was lost forever.
Diagnosis: Complex Motherboard Failure
Our senior technician began with a thorough diagnostic assessment using advanced tools. The culprit? A hidden short circuit inside the iPhone’s unique dual-layer motherboard. This is a level of complexity that goes far beyond what typical phone repair shops can handle.
Why Component-Level Repair Is So Complex
Modern smartphones like the iPhone 11 are built with densely packed, multi-layered circuit boards, where critical components such as the CPU, storage, and memory are stacked together and connected by microscopic solder joints. Repairing these devices requires:
- Microscope-level precision: Technicians must identify and replace components smaller than a grain of rice, often working under powerful microscopes with nano soldering irons and specialised tools.
- Advanced skills and equipment: Only a handful of labs in Australia have the capability to safely separate and reassemble dual-layer boards. The process involves working with temperatures around 170°C to carefully heat and separate the motherboard layers without damaging the delicate components.
- High risk of irreversible damage: Even a minor mistake can destroy the board or permanently erase the data, which is why DIY attempts or unqualified repairs often make recovery impossible.
The Solution: Advanced Micro-Soldering & IC Replacement
Our technician carefully separated the motherboard layers, located the failed display boost IC, and replaced it using precision micro-soldering equipment. This delicate process was performed in our professional electronics lab, using tools and techniques unavailable to general repair shops.
For more information on common causes of iPhone backlight and display IC failures, see this detailed article: iPhone Backlight Failure – What Causes it?
The Result: 100% Data Recovery
With the critical component replaced, the iPhone powered on. We verified the integrity of all data and transferred everything—including:
- Over 8,000 photos and 250+ videos
- Complete contact list and message history
- App data, documents, and settings
All data was delivered to the client on a USB hard drive + we made an iCloud backup for them, ready to restore to a new device.
Why Professional Data Recovery Matters
Many customers first try local phone repair shops for dead iPhones. Unfortunately, these attempts often make things worse—sometimes even swapping in the wrong logic board or performing a factory reset, permanently erasing data.
“I wish people would come to us first. Too often, previous repairs by local shops make recovery harder—sometimes they even wipe the data or swap in the wrong board. Our only goal is to get your data back, safely and professionally.”
— Payam Toloo, Owner, Payam Data Recovery Australia Pty Ltd
What Sets Us Apart?
- Specialised tools: Nano soldering, microscopes, and forensic equipment like Cellebrite UFED
- Expertise: Decades of experience with complex motherboard and chip-level repairs
- Privacy: Strict protocols ensure your personal data stays secure
- No data, no fee: You only pay if we recover your files
When Should You Call a Data Recovery Specialist?
Contact us immediately if your iPhone:
- Won’t turn on or charge
- Is stuck on the Apple logo or in a boot loop
- Suffers physical or liquid damage
- Has already failed after a repair attempt
Delaying or trying risky DIY fixes can make recovery harder – or impossible.
Ready to Recover Your iPhone Data?
Don’t let a dead iPhone mean lost memories. With labs in Sydney, Melbourne, Brisbane, Perth, and Adelaide, Payam Data Recovery offers Australia-wide service, fast turnaround, and a proven 99% success rate for mobile phone data recovery.