Case Study Summary
- Device: Apple iPhone X
- Problem: Dropped on concrete, no display, no touch response
- Diagnosis: Logic board contact failure between motherboard layers
- Solution: Micro soldering repair of broken contact points
- Outcome: All photos and videos successfully recovered
This iPhone X data recovery case study documents a recovery from a phone that appeared completely dead after being dropped onto concrete. The device showed no display and no response, leading the owner to believe the data may have been permanently lost.
The problem: dropped iPhone X with no signs of life
After the fall, the iPhone X would not show any image on the screen and did not respond to touch. The customer visited an Apple Store, where technicians correctly identified the fault as a complex hardware issue that required specialist data recovery rather than standard repair.
Professional diagnosis revealed the phone was powering on
During assessment, the phone was found to be powering on despite the black screen. A test display was connected to the logic board, confirming that the display output was working. However, the touch function was completely unresponsive.
This finding indicated a deeper internal issue rather than a failed screen or battery.
Why iPhone X failures can be complex
The iPhone X uses a double layer logic board design. The processor sits on one layer while the touch related components are connected through microscopic solder points between layers. A hard impact can cause these contact points to crack or separate, even when there is no visible external damage.
These contact points are extremely small and cannot be repaired using standard phone repair methods.
The iPhone X data recovery process
In this iPhone X data recovery case study, the logic board layers were carefully separated for inspection. Two broken contact pins were identified between the motherboard layers. Using specialised micro soldering equipment and working under magnification, the damaged connections were repaired.
After reassembly, the logic board was tested using professional diagnostic equipment designed for layered boards.
Recovery results
Touch functionality was fully restored, allowing secure access to the device. All photos and videos stored on the iPhone X were successfully recovered.
This case demonstrates that even when an iPhone appears completely dead after a drop, the data can still remain intact.
Mobile phone data recovery workflow
- Fixed price service for mobile phones
- No pre quote testing
- Economy, Priority, and Emergency service options
- Payment only after successful recovery
- Customer must know their device passcode
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About Payam Data Recovery
Payam Data Recovery works with individuals, students, families, small and medium businesses, IT companies, and organisations that need their data recovered safely and professionally. Some customers come to us with a single damaged device containing personal memories, while others rely on us for complex technical recoveries that require specialist tools and experience.
We are based in Australia and have been recovering data since 1998. Our clients also include governments, law enforcement agencies, corporations, and public figures. Every job is handled with 100 percent confidentiality and privacy.
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Email: help@payam.com.au
Phone: 1300 444 800