Recently, we had an interesting case involving an iPhone that took an unexpected dive into a swimming pool. The device was damaged and wouldn’t turn on, but we managed to recover all the precious data, including photos and videos. Here’s how we did it.
Key Takeaways
- Immediate action is crucial after water damage.
- Professional help is often necessary for recovery.
- Data can be saved even if a phone repair shop tried and said it’s impossible.
The Incident
It all started when a customer brought in their iPhone 12 Pro. The back was shattered, and the story was that it had fallen into a swimming pool. After being retrieved, the phone worked for a few hours before the battery died completely. When they tried to charge it, nothing happened.
The customer visited an Apple store, where they were informed that they could get a replacement due to having Apple Care. However, there was a catch: they had no iCloud backup. This meant they needed to recover their data before proceeding with any replacement.
The Recovery Process
Here’s how we tackled the situation:
- Initial Assessment: We examined the phone to understand the extent of the damage. The water had caused significant issues, especially with the battery and internal components.
- Disassembly: We carefully opened the phone to inspect the logic board and other internal parts. This step is crucial to assess the damage and determine the best recovery method.
- Cleaning: Since the phone was exposed to pool water, which contains chlorine, we needed to clean the logic board thoroughly. We used specialized equipment, including an ultrasonic cleaner and isopropyl alcohol, to remove any corrosive substances.
- Temporary Fix: After cleaning, we made a temporary fix to the water damage. This allowed us to power the phone back on, which was a significant step in the recovery process.
- Data Backup: With the phone operational, we proceeded to make a full iTunes backup. This included:
- External Storage: Finally, we transferred all the recovered data onto an external USB hard drive, ensuring the customer had access to everything they needed.
If you have the same problem and want your data recovered, check our Payam Data Recovery’s iPhone Data Recovery Service, based in Australia and International customers are welcome to send their phone by a courier/post.
Important Tips for Water-Damaged Phones
If your phone ever takes a swim, here are some tips to keep in mind:
- Act Fast: The sooner you get the phone to a professional, the better the chances of recovery.
- Avoid DIY Fixes: While putting a phone in rice is a common myth, it’s not effective for chemical damage from pool water.
- Seek Professional Help: Look for a data recovery service or a mobile repair shop that can handle water damage properly.
Conclusion
In this case, we were able to save the day and recover all the important data from the customer’s iPhone. It’s a reminder that even when things seem dire, there’s often a way to retrieve what’s lost. If you ever find yourself in a similar situation, don’t hesitate to reach out for help. Your data might just be salvageable!
If you have the same problem and want your data recovered, check our Payam Data Recovery’s iPhone Data Recovery Service, based in Australia and International customers are welcome to send their phone by a courier/post.