WD MyPassport Not Detected Data Recovery

Expert WD MyPassport Not Detected Data Recovery Across Australia

Benefits of Our Recovery Services

Lost critical files because your WD MyPassport is not detected? Our team at Payam Data Recovery specialises in recovering data from WD MyPassport hard drives that aren’t recognised by Windows or Mac computers. With over 27 years of experience since 1998, we’ve restored data from over 50,000 devices, including models like WD My Passport Ultra and WD My Passport for Mac. Our advanced facilities, featuring a ISO 5 certified laminar flow cabinet, ensure precise recovery for issues like physical damage, firmware corruption, or connection failures. Whether your WD MyPassport is not working, we can help. Start with a free quote today.

How We Recover Your Data

Free Assessment Process

When your WD MyPassport is not detected, our team begins with a free assessment within 1-2 business days. Using tools like the PC-3000, we diagnose issues such as damaged PCBs, head crashes, or firmware errors. You’ll receive a detailed report on the problem, recovery timeline, and pricing options (economy, priority, or emergency). If approved, we transfer your data to a new external hard drive or SSD; if declined, there’s no cost, and your hard disk is returned unharmed. For urgent cases, a $150 assessment prioritises your device within 1-2 hours. Get a Free Quote now.

Why We Don’t Repair Hard Drives

If you’re looking to repair your hard drive or fix your hard disk, it’s important to understand how data recovery professionals operate. A broken or failed HDD, like a WD MyPassport not working, is often fragile and unstable after repair, especially if the original heads are damaged, the platter has scratches, or the drive has numerous bad sectors. Repaired hard disk drives deteriorate over time and typically fail again within hours or days, making them unreliable for ongoing use. For this reason, our team at Payam Data Recovery does not offer hard drive repair as a service. Instead, we copy all your files to a brand-new, reliable external USB hard drive at a low cost, ensuring you receive your data on a stable device. For specialised needs, such as restoring a computer’s original setup, you can request a sector-to-sector exact clone copy of your drive, which we provide upon request.

Recovery Timelines

Most HDD recoveries are completed within days following the 1-2 business day assessment. However, complex cases, such as hard disks with damaged heads, seized spindle motors, or extensive read errors, typically require up to several weeks to ensure thorough and reliable recovery. Our team uses advanced techniques, like PCB swaps with our 25,000 donor hard drives or head replacements in our ISO 5 certified laminar flow cabinet, to maximise success.

Our Australian Locations

Looking for a data recovery company near you? Our team operates six advanced labs across Australia, ensuring accessible WD MyPassport not detected recovery services. If you’re wondering, “Is there a data recovery company near me?” our offices are ready to assist:

• Sydney: Level 11, 65 York Street, Sydney, NSW, 2000
• Rhodes: Suite 213, Level 2, 5 Rider Boulevard, Rhodes, NSW, 2138
• Melbourne: Level 11, 456 Lonsdale Street, Melbourne, VIC, 3000
• Brisbane: Level 10, 95 North Quay, Brisbane, QLD, 4000
• Adelaide: Level 30, 91 King William Street, Adelaide, SA, 5000
• Perth: Level 28, AMP Tower, 140 St Georges Terrace, Perth, WA, 6000

You can post your hard drive to any lab, wrapping it with at least 4cm of bubble wrap on all sides for safe shipping. Payam proudly serves international clients, welcoming customers worldwide to our trusted data recovery services.

What Our Clients Say

Client Success Stories

Our clients’ trust reflects our expertise in WD MyPassport not detected recovery. Here are two reviews:

 
 
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Dan Ridley 
 
8 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent service recovering data files from my damaged laptop hard drive. The communication through every step of the process was appreciated and the recovery process was very prompt. I have been very happy with their services and would use again if required. Thanks again
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Polly Burridge 
 
17 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Was worried I’d lost all my data after my external hard drive corrupted suddenly. The process with Payam was so quick and easy but also thorough. They managed to recover all my data. Would highly recommend them to anyone.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Graham Beer 
 
13 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Tackled data recovery from a damaged backup hard drive. Extremely professional from first contact to job completion. Progress reports, on what proved to be a difficult challenge, gave comfort that best efforts were being made. Ultimate success was worthy of their fee and fully met this customer's expectation.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 John Haydon 
 
11 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I am pleased to thank very much the team at Payam Data Recovery for the excellent manner in which they handled the recovery of much of my "lost" data from a corrupted external hard drive. Their email communications were much appreciated as they helped me understand my first data recovery experience.  I now have 2 copies of the retrieved data. I have started the process of placing the retrieved data back together with the data which was not lost. Thank you for your professionalism.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 nandina vines 
 
5 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Fast, professional, Amazing! I am so pleased with Payam’s ability to rescue my data from a damaged external hard drive. They were in touch continuously, letting me know where they were at each step of the way. Their customer service made it easy to understand the process and I am just thrilled with the result.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Project XX 
 
11 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
A data recovery was performed from a hard drive that was driven over by a car.  Amazing work!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Tyler Rossiter 
 
28 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Very good service. Helpful video detailing the steps to gain the data back once on hard drive. Didn’t miss anything. All notes, photos, videos, hidden photos, messages and contacts were all recovered.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Craig Peden 
 
27 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Life savers ! My son’s Macbook just stopped working one day. Apple (who were excellent to be fair) said she was dead and would be an $1800 repair (new logic board). My sons also did not have his documents backed up (yeah yeah I know - but sometimes you forget). In comes Payam to the rescue. Superb pre and post sale service. They performed amazing internal surgery on his Mac and retrieved the mission critical data for us. As the drives in these Mac’s are hardwired to the motherboard they could’ve be removed so the surgeons at Payam had to perform open heart surgery to get my son’s data back. All 23 GBs were returned on a new Toshiba hard drive and posted back to us in less then 5 days. If you have important data and no back up - these guys are your answer. Wasn’t cheap but we didn’t have a choice this time. Awesome work - highly recommend them
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Clancy Kelly 
 
8 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Had a damaged hard drive with about 2tb of raw images, managed to say more than 99% of it, speedy recovery with lovely and prompt service the whole way
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Soe Min 
 
8 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam explained and clarified all the pros and cons of the hard drive recovery process. Quite specific in estimating the cost and the duration of the recovery process. Was completed within three weeks and I am very satisfied with the outcome.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Stephen McManis 
 
1 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
We were in some real strife. Our laptop battery exploded and melted half the computer; no service centres would even open it to try to retrieve the hard drive - eventually someone recommended Payam to us, and after all the distress of thinking we'd lost all our data (family pictures in particular), Wes took one look at it and within a week we had everything back. Incredible. Thank you. Highly professional service, well worth the cost for us.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Venkatesh Bhupathi 
 
13 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent service. Payam was successful in recovering whole data from my damaged hard drive.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Helen Woittiez 
 
13 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Fantastic company. Found the one critical datafile on my Macbook Air defunct SSD that wasn't backed up. So relieved. Great communication throughout and they even refunded my external hard drive purchase as it wasn't needed. Definitely recommend these people!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Con Katsoulas 
 
11 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
My hard drive failed and I took it to a PC store to be repaired. After 2 weeks they were not able to repair it. I was then recommended to go to PAYAM and Payam was able to retrieve all my data very quickly and efficiently. Thank you Payam for saving my data. Great job.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Sophie Gregor 
 
10 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
After accidentally deleting the wrong photos folder off my laptop, my external hard drive and then emptying the trash to free up space, I was in hysterics. I thought I had a backup folder on my hard drive, but turns out this backup folder didn’t have everything on it. I deleted years worth of photos, 18th birthday, 21st birthday, multiple Christmas’s, so much more. I tried everything myself and then went into the Apple Store and they were pretty convinced there wasn’t much hope and they’d be gone forever. I was given a card for Payam Data Recovery as a last hope. I had a call from Scott and he was 100% realistic that the deleted files/photos may not be able to be recovered but they might be too. I was beyond excited when the recovery job had finished and my over 100GB of photos had been retrieved. Payam were very prompt with communication and to help with any queries along the way. Even after everything, I had an issue with the hard drive, Scott took it back in straight away and fixed it all up. The payment plans are also really great. Thank you so much Payam for saving all of my precious photos and memories!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Ursula Hopper 
 
4 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Tried several places to retrieve footage from my video camera's hard drive with no success. Referred to Payam by Sony and the job was completed with a great level of communication , service and outcome. Thank you to the technician who met us in the Sydney CBD office.  You were very nice and confident that you could resolve our problem, which Payam did.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Eman TheWarrior 
 
29 November 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I would recommend Payam to anyone looking to get their data recovered. I helped by the guys at Payam, recovered my 4TB with pretty much most of what I needed. I am so thankfull to all of you guys. I can't thank you enough. The hard drive was tried by other experts, but were not able to help. Finally the guys at Payam did their magic and recovered the data. Thank you all Mr. Payam, Scott and all the experts at payam. Blessings!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 JEFF 
 
28 November 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I had a hard drive fail, I checked around and got referred to this company, due to their reputation and diligence in these matters. The communication was great. They executed on time. It was actually a great experience as I thought I’d lost some very personal information photos, etc.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Carla Horton 
 
16 October 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
The process of retrieving the files from my corrupt hard drive was really smooth. Tim communicated everything with me really clearly, and kept me updated with how the process was unfolding. It is expensive, but worth it in my opinion, especially if the files are of importance.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Lewis Brewer 
 
16 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I can't thank Payam Data Recovery enough! They recovered my laptop's hard drive just in time, saving all my university work when I was on a tight deadline. The turnaround was incredibly fast, and the team were great throughout the entire process. I highly recommend them for anyone in need of urgent data recovery services. They truly saved the day!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 KW 
 
11 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Apple couldn’t get the MacBook to turn on and hadn’t backed up for ages and Apple advised to fix you’ll lose all your data. Apple recommended Payam , glad they did . Wasn’t cheap but definitely worth every cent as Payam was able to extract every file and move it to an external hard drive. Thank you guys , your magicians .
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Gary Shu 
 
9 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam is great helpful to recovery almost everything from my faulty hard drive, very appericiated that. They are very professional.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Phoebe Coroneo 
 
6 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Really great service! Super responsive and when it was time to pick up my new hard drive, the technician was happy to sit with me and make sure everything was running smoothly. Retrieved all my photos and videos back with no issue! Would recommend :)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 kristina wilton 
 
4 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I thought 20 years of my life in photos and videos were potentially gone forever but Payam recovered the 94,456 photos / videos on my HD elements hard drive after what turned out to be a firmware issue. Two other businesses had looked at it prior but did not have the technology/ capabilities to diagnose or help so although I was hopeful I just didn’t know what to expect the third time around when sending my hard drive in the post to Payam. I really cannot thank Payam Data Recovery enough! No words would or will do. Beyond grateful. Ps: I went with the option to get my data backed up on two hard drives by Payam. I highly recommended choosing this option too.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Jessica Glachan 
 
28 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Fantastic service from these guys. Called a few times as was uncertain on a few things and so lovely and helpful every time. I had taken my external hard drive to two local companies that were unsuccessful in recover data, should have send to Payam first and saved time and money. They were able to recover all the data from the hard drive, gave me access to view it before paying and having sent back. Couldn’t be happier with their service and will recommend them to everyone!!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 S Jaye 
 
26 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Thanks to Payam Data Recovery (Brisbane) I finally have all of my family photos and videos restored from my portable hard drive that had stopped working.  Your service is invaluable and very much appreciated.  S Heslop
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Bruce Partington 
 
22 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent customer service .. great communication from start to finish . They extracted all the data I had hoped to retrieve from my crashed / broken hard drive . Overall great experience and highly recommend this business to anybody in need of their services 👍
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 David Taylor 
 
16 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Very professional and efficient service. The risks and process was explained clearly which gave me confidence that I was dealing with the right people to recover my data. I had 25 years of photo’s and documents on 14 year old hard drive which was able to be recovered which is very much appreciated. I would highly recommend Payam if you need your data recovered
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Max Wald 
 
31 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Highly recommend this firm. I thought I had lost the 760 Gb of data, on my external hard drive, dating back 20 years, but Payam successfully recovered all my files in the Format that was originally on the Drive.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 larissa kay 
 
11 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
A big thank you to Payam Data Recovery for retrieving precious photos off my damaged hard drive. Friendly and professional service, I would highly recommend them.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Mark Dijak 
 
11 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Very thorough and professional service with updates and great communication. Payam was able to fix my hard drive and thankfully save my beloved photos, thank you. My other hard drive was unfortunately not able to be fixed but I was only charged the inital analysis fee for that one.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Phoebe Chen 
 
7 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Very pleased to say that my experience with Payam Data Recovery was extremely positive. My external hard drive had become corrupt and I thought I’d lost about 7 months worth of important files. PDC was very transparent through all communication and was able to efficiently retrieve all files within 1-2 days. Would definitely recommend to others.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Hazel Buckley 
 
29 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
My external hard drive failed and Payam Data retreived all my data and returned my data in a timely manner.  So greatful - many years of personal records would have been lost without their professional help.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Mandy Riordan 
 
26 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
After our computer dying unexpectedly, we took it into the store to see if they could repair it. The removed the hard drive but not the SSD which we much later learned we needed to retrieve our files. Payam managed to retrieve most. Due to the computer corporation’s incorrect response in this matter, what should have been a straight forward process ended up being incredibly frustrating. We are very grateful to the Payam team for their expertise and efficiency.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Bridgette Lancaster 
 
25 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I thought I lost all my kids photos from the past 8 year. Including from when they were born. But I got them back and you did it under a week. I was very scared and distraught because I have taken an external hard drive to a local place in the past, and they were not able to recover anything. But you’s did. Thank you so much.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Brenda Ranford 
 
14 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
They managed to get photos from my hard drive I thought I would never see again.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 B Thomas 
 
11 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
AWESOME, I got 99% of my data back from a physically damaged hard drive. Very professional business with great communication every step of the way.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Patrick O’Neill 
 
7 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
My external hard drive just died after a five day power outage. I thought we had lost everything. Payam managed to recover most of it. Very Happy.
  
 
 
 
 
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 Trustindex rating score: 4.9 of 5, based on 2339 reviews 
 
 
 
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Contact Us

If your WD MyPassport is not detected or not working, contact our team now. Call 1300 444 800 or complete our online form to receive information and pricing for data recovery services. A data recovery engineer will call to discuss your issue. Submit a job at . With transparent pricing and no cost if you don’t proceed, Payam is your trusted choice. Get a Free Quote today!