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WD MyPassport Not Detected? Expert Recovery Services | Payam

18/05/20255 minute read
Blue external hard disk with USB cable for data recovery at Payam Data Recovery, Australia.

 

WD MyPassport Not Detected: Expert Data Recovery Solutions Australia-Wide

When your WD MyPassport is not detected by your computer, it can be a stressful experience, especially if you have important files stored on the device. At Payam Data Recovery, we understand the urgency and have successfully recovered data from thousands of Western Digital MyPassport hard disks that were no longer being recognised by computers across Australia.

Urgent Data Recovery Needed? If your WD MyPassport is not working or not detected, contact our team immediately for the best chance of recovery. Get a Free Quote or call 1300 444 800.

Why Your WD MyPassport Is Not Detected

There are several common reasons why a WD MyPassport external hard drive might not be detected by your computer:

  • USB port or cable failure
  • Power supply issues
  • Corrupted firmware
  • Electronic component failure on the PCB
  • Physical damage to the internal hard disk
  • Damaged read/write heads
  • Motor seizure or bearing failure

WD MyPassport not detected being diagnosed in our recovery lab

The reality is that when a WD MyPassport is not detected, attempting DIY recovery methods can often worsen the situation. Our data recovery experts are equipped with specialised tools to safely diagnose and recover your data without causing further damage.

With over 27 years of experience (since 1998), our team has recovered data from over 50,000 devices, including countless WD MyPassport drives that were not working or not detected.

Get a Free Quote today to find out how we can help recover your valuable data.

How We Recover Your Data When WD MyPassport Is Not Detected

Our Recovery Process

When your WD MyPassport is not detected, our recovery process involves:

  1. Free Assessment: We thoroughly examine your hard disk to identify the exact cause of failure.
  2. Detailed Quote: We provide a comprehensive quote with no hidden fees.
  3. Recovery: Our specialists use advanced techniques and equipment to safely recover your data.
  4. Verification: We verify the recovered files to ensure they’re intact and usable.
  5. Delivery: We provide your recovered data on a new, reliable storage device.

See our recovery process in action:

Why We Don’t Repair Hard Drives

If you’re looking to repair your hard drive or fix your hard disk, it’s important to understand how data recovery professionals operate. A broken or failed HDD is often fragile and unstable after repair, especially if the original heads are damaged, the platter has scratches, or the drive has numerous bad sectors. Repaired hard disk drives deteriorate over time and typically fail again within hours or days, making them unreliable for ongoing use.

For this reason, Payam Data Recovery does not offer hard drive repair as a service. Instead, our team of experts copies all your files to a brand-new, reliable external USB hard drive at a low cost, ensuring you receive your data on a stable device. For specialised needs, such as restoring a computer’s original setup, you can request a sector-to-sector exact clone copy of your drive, which we provide upon request.

Recovery Timelines

Most HDD recoveries are completed within days following the assessment, but complex cases, such as hard disks with damaged heads, seized spindle motors, or extensive read errors, typically require up to several weeks. When your WD MyPassport is not detected due to severe physical damage, the recovery process requires careful handling and precision to ensure the best possible results.

What Our Clients Say

“My WD MyPassport was not detected after I accidentally dropped it. I had 3 years of business data with no backup. The Perth team at Payam recovered everything without a single file missing. Their service was exceptional and they kept me updated throughout the entire process.” – James R., Perth

“I tried everything when my WD MyPassport stopped working – different cables, ports, even YouTube tutorials. Nothing worked. Payam in Sydney not only recovered all my data but explained exactly what went wrong with the drive. Worth every cent!” – Michelle T., Sydney

Recovering data from WD MyPassport not working in our Australian lab

Our Australian Locations

Looking for a data recovery company near you? Payam has offices across Australia. If you’re wondering, “Is there a data recovery company near me?” our team is ready to help at any of our six Australia-wide locations:

  • Sydney: Level 11, 65 York Street, Sydney, NSW, 2000
  • Rhodes: Ground Floor, 5 Rider Boulevard, Rhodes, NSW, 2138
  • Melbourne: Level 11, 456 Lonsdale Street, Melbourne, VIC, 3000
  • Brisbane: Level 10, 95 North Quay, Brisbane, QLD, 4000
  • Adelaide: Level 24, 91 King William Street, Adelaide, SA, 5000
  • Perth: Level 28, AMP Tower, 140 St Georges Terrace, Perth, WA, 6000

Can’t visit us in person? No problem. You can post your WD MyPassport to us from anywhere in Australia. Simply wrap your hard drive with at least 4cm of bubble wrap on all sides to ensure safe shipping.

All work requiring a dust-free environment is performed in a Class-100 ISO certified cleanroom environment.

Payam proudly serves international clients, welcoming customers worldwide to our trusted data recovery services.

Contact Us for WD MyPassport Data Recovery

Contact Payam for WD MyPassport not detected recovery assistance

Don’t risk your valuable data with DIY attempts when your WD MyPassport is not detected. Our team of highly skilled specialists is ready to help.

We specialise in recovering data from all types of WD MyPassport drives, including:

  • WD MyPassport Ultra
  • WD MyPassport Essential
  • WD MyPassport for Mac
  • WD MyPassport X
  • WD MyPassport Wireless

Whether your WD MyPassport is not working due to physical damage, electronic failure, or logical issues, our hard drive data recovery services provide the best chance of retrieving your irreplaceable files.

Ready to recover your data? Get a Free Quote today and take the first step towards retrieving your valuable files.

 

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