I called on Payam after I had accidentally reformatted my windows XP computer hard drive and loaded on a Linux partition. WIth thousands of vital files lost I immediately sought quotes from a number of data recovery firms in operating in Brisbane. Payam were the first to respond to my email enquiry and through their email and subsequent phone call gave me the confidence to proceed with them for the difficult recovery task. At all times the Payam staff were very courteous and professional in their dealings with me and were ably to recover virtually all the required data. I have no hesitation in recommending Payam for your data recovery needs.
We lost a great deal of personal family data on an external drive recently. I shopped around for the best price and decided to give Payam a go. The data was recovered faster than I’d expected and for the amount quoted. Better still, I received a call several weeks later to confirm if I was confident that the data recovered was complete and correct.
I’d recently crashed my MacBook Pro and thought i had lost all data in my computer. I brought it over to Apple Store and Mac Centric, both of whom could not help me and suggested that I may not be able to retrieve my data anymore. The latter of whom however, suggested that I would need to go to a an experienced data recovery team and try my luck there. I then recalled my sister (having lost all her photos from an overseas SD card that she bought during her Europe trip) bringing her SD card to PAYAM, after many trial and errors through different data recovery team companies in Sydney. They eventually were the only ones able to retrieve her precious photos again. So i decided to take my computer to PAYAM, and within a day I received a more than reasonable quote which i was not obliged to pay a cent of unless i was 100 percent happy with their work. Not only are they an expert at data retrieval, but their customer service is excellent, which is certainly helpful when you are already distressed. PAYAM are an informative, efficient & reliable company, and i recommend them to anyone who needs their computer back on track again. Thank you so much for your help and fantastic customer care.
Recently, one of my barristers’ computer went for a ‘swim’ whilst on holidays. He did not have back up and was quite distressed. I had an IT person have a look and they said it required professional data recovery. I then contacted Payam and sent the hard drive over. A representative rang me back the same day and asked various questions and said I would receive a quote and an idea of the amount of data, if any, that could be recovered. The next day I was contacted and advised that ‘most, if not all’ the data could be recovered and for a very reasonable fee. I was also asked what I wanted done with the defective hard drive i.e. returned or destroyed and if wanted to purchase a storage device or would prefer to provide same. I was able to collect the defective hard drive and storage device within two (2) days of the delivery to them. I am more than happy to recommend PAYAM who provide an excellent, efficient and personalized service to distressed customers by keeping the customers informed all through the process. Thank you once again for all help.
When i discovered my crucial data was ‘lost’ I contacted a I.T technician who said it was highly unlikely that the data could be retrieved but recommended Payam as the place that could most likely find it, if anyone had any chance to?!?….Distressed and desperate I contacted Payam and was calmly talked through the process.Essentially if they couldn’t retrieve the data I would not have to pay all the costs and if they did find the data the price was negotiable based on what work they did. I ventured to their office prepared to offer a blank cheque but was pleasantly surprised with the cost of the quality work, but more so impressed by their exceptional customer service. Payam offered me premium customer service for the economy price and were able to retrieve 98% of my missing data in less than 3 working days. They also very generously copied all my data onto a clean hard drive and posted it free of charge to my workplace.Knowing how stressful this time of year was for me, they took an even more personalised approach and provided the hard drive free of charge. I can’t tell you how easy it was dealing with Payam. Their work is superb , their customer service is outstanding and communication with them was constant and clear. Just the other day I received an email from Payam letting me know that they were available to chat to if I needed assistance working through my recovered data. I have placed their business card at work and have shared the story of how generous and personalised their customer service was, let alone how amazing their work is to anyone who will listen! Please do not hesitate to contact them for help, I strongly recommend their services to anyone who experiences the grief of data loss. Thanks Payam, words can’t express my gratitude for your assistance. I wish you guys all the best in the new year 🙂
Referred to Payam by Streetwise Mac Computer reseller with my HDD failure, and my crucial data with multimedia files was not backed up……. I found the Melbourne Manager Mark Gazzola very friendly, efficient and prompt in his service. Payam initially responded very quickly by email to my website query, and directed me to the St Kilda Rd Office for HDD drop-off. Phone follow-up to me was within 24 hours, and when I visited Payam’s office, the matter was solved rapidly and Mark Gazzola showed me how to access the HDD to enable restoration, all at no charge!! Mark was even pro-active in prevention by suggesting that I organise at least duplicate external HDD back-ups, with both on and off-site storage. Great advice. Highly recommended for data recovery, and thanks again Mark and Payam.
I stored all my photos on a 500gb external hard drive (a normal pc hard drive in an external casing). At least 2-3 years worth of personal, travel, and assignment photos. When my hard drive broke down, I thought I had lost all those precious memories and assignment work. It was powering up but just made a spinning sound and wouldn’t get recognised by my computer. I quickly jumped online and googled ‘hard drive data recovery’ and called 2 other companies before PAYAM. The other companies weren’t too helpful. Then I spoke with Craig Nevans from PAYAM over the phone. Craig was very helpful and asked me a few questions about what the hard drive was doing when I kept trying to turn it on. Craig then gave me a solution to try before bringing my hard drive in – to connect it directly to the pc as the external power supply in the casing might be faulty. He was spot on with the faulty power supply in the casing. My computer even recognised that the drive was there but the data was not readable. So I called Craig again and he suggested I bring it in for testing. When I arrived at PAYAM, the service from Craig was fantastic. He gave me a breakdown of the whole process, prices and estimate of the time it would take. I also had to be on a plane back to London in a few days. During and after the testing of my hard drive, Craig kept me up to date constantly via email and phone over the next couple of days. He was able to recover all my photos and files that were on my hard drive, all before I had to go overseas. Excellent and professional service from Craig. Thanks heaps Craig! I highly recommend PAYAM Data recovery!!
Thanks Craig Nevans at PAYAM Data Recovery Pty Ltd. I recently thought I had lost a lot of memories (photos) when the external hard drive I was using crashed. I thought I had backed up the photos but when I looked to find the backups I realised that they were not there. I was completely devastated, I thought I had lost the photos of grandchildren, friends, holidays. Hundreds of memories and photos that could not be replaced. I searched the web and found PAYAM in Melbourne. With my hard drive in hand, my husband, daughter and I drove to Melbourne. There at PAYAM we were greeted by the most wonderful person Craig Nevans, the customer service manager. Straight away Craig set our minds at ease, he was sympathetic,very supportive and completely understood our plight. Craig was wonderful to deal with. He didn’t promise the world or that he could recover the data, however we went back home feeling very positive. As promised Craig emailed a few days later, they could recover the data at a very affordable price. A second email followed in a few days to advise they had recovered the data and they would, if we liked, ship the recovered data back to us on a well priced new hard drive, thus avoiding another trip to Melbourne. We were ecstatic to receive this email. I have no hesitation in recommending PAYAM to anyone looking for data recovery. They are the best in their field and wonderful people. If your hard drive crashes, don’t panic contact PAYAM and talk to Craig and the team. Thanks again Craig
Craig Nevans from PAYAM data recovery I own a recording studio and have had success with PAYAM,i recommend any commercial recording studios, musicians with home studios, Multimedia business etc to use the service PAYAM data recovery in the result of a system failure. Thankyou Craig for restoring my files and preventing my business from incurring a great loss. Regards Mark Belcastro
With so much to do one recent night, I spoilt things by plugging laptop into external hard drive powerpack, and vice versa. The laptop survived, but I lost a lifetime of records on the 640 Gb drive. The local IT guys in Vanuatu weren’t able to help recover any, however my IT friend Terry Carlot recommended sending it to Payam in Brisbane. I contacted them, and from then on, with Payam Greg Gill’s help, it seemed life was worth living again. The data recovery work was done quickly and contact kept up. I appreciated Greg’s manner, the efficiency of data recovery as well as the chance to buy economically a new larger drive to store that data, and the returning the drive to me by the alternative means I requested. Thanks for the good work, Payam.
My 500GB WD external HDD died and I was horrified to realise that I hadn’t updated my backup copy of my photo’s! Which means I had lost all my personal / holiday photo’s since the beginning of 2010. I did a search on the internet for data recovery places and phoned up three other companies that left me falling off my chair at the prices to recover approximately 300mb of data! (ranged from $700 to $1500). I eventually contacted Payam Data Recovery and was quite relieved to find out the cost of recovery (no hidden fee’s – cost was listed on their website) – especially when they will not charge you if they are unable to recover anything. So really you have nothing to lose. The main staff member I dealt with was fantastic, very professional and assisted me when we were arranging drop off of another external HDD and also pick up of the data – the next day. Great service and friendly staff. Would recommend this company to anyone!
I am very happy with the service received from Payam. They recovered most (maybe all) the data from from failed my 500gb laptop drive, and provided the service in under 48 hrs, for under $400. Although the full service price was similar to others, I selected PAYAM as they offered a sliding payment scale, meaning that I initially didn’t have to put my hand too far in my pocket with no idea of the outcome. That is- the financial risk was lower. I found the staff helpful and polite on the phone,and at the office, and there was even a follow up call to see how I went. I have recommended PAYAM to several of my colleagues and will continue to do so. My experience was very good. When you balance the cost of recreating/assembling your work, the money was well spent. But it is still no substitute for an effective, confirmed backup. But you probably already know that otherwise you wouldn’t be reading this review!