When your LaCie hard drive stops working, you need expert data recovery specialists who understand the unique challenges these premium devices present. At Payam Data Recovery, we specialise in recovering data from all LaCie external and internal drive models, with industry-leading success rates for even the most challenging failures.
In This Article:
Lost Data on Your LaCie Drive?
Don’t worry. Our specialists can recover your valuable creative files with a high success rate.
Why Choose Our LaCie Hard Drive Data Recovery Services
LaCie drives are premium storage solutions favoured by creative professionals for their reliability, distinctive design, and excellent performance. However, even these high-quality drives can fail, potentially putting years of creative work at risk. Our LaCie hard drive data recovery services offer significant advantages over DIY recovery attempts:
- Certified technicians perform advanced recoveries in a Class-100 ISO certified cleanroom environment
- Specialised equipment designed specifically for LaCie’s unique drive architectures and firmware
- Expert knowledge of Thunderbolt, USB-C and FireWire interfaces common in creative professional workflows
- Extensive experience with RAID configurations found in LaCie 2big, 6big and 12big systems
- Industry leading success rates, typically 99% for most issues, 85% for complex cases
We specialise in common LaCie hard drive failures, including:
- Physical damage to the distinctive aluminium enclosures despite shock-resistant design
- Clicking or beeping sounds from Rugged drives (indicating head assembly problems)
- Connection failures with Thunderbolt or USB-C ports on d2 and Porsche Design models
- RAID configuration errors or drive failures in multi-disk systems like 2big, 6big and 12big
- Firmware corruption issues in newer SSD models like the Rugged SSD Pro
- Power surge damage affecting circuit boards in studio-based systems
- Accidental formatting or file system corruption
- Water or liquid damage affecting internal components despite water-resistant claims
See how we saved 50,000 photos from a Melbourne photographer’s failed drive, demonstrating our expertise with recovering precious creative assets.
Get a Free Quote today and let us help recover your valuable data from your LaCie drive.
Popular LaCie Models We Recover
We recover data from all LaCie drives and RAID systems. Here are some of the most popular LaCie models we commonly work with:
LaCie Rugged Series (Portable Drives)
Instantly recognisable by their bright orange protective bumpers, these shock, dust and water-resistant drives are favourites among field-based creative professionals, particularly videographers and photographers who need reliable storage in challenging environments.
- LaCie Rugged Mini 1TB, 2TB, 4TB, 5TB (USB 3.0, HDD models)
- LaCie Rugged Mini SSD 1TB, 2TB, 4TB (USB 3.2, up to 2000MB/s)
- LaCie Rugged USB-C 1TB, 2TB, 4TB, 5TB (USB-C, HDD models)
- LaCie Rugged Thunderbolt USB-C 2TB, 4TB, 5TB (Dual interface)
- LaCie Rugged SSD 500GB, 1TB, 2TB (USB-C, up to 950MB/s)
- LaCie Rugged SSD Pro 1TB, 2TB (Thunderbolt 3, up to 2800MB/s)
- LaCie Rugged SSD Pro5 2TB, 4TB (Thunderbolt 5, up to 6700MB/s)
LaCie Porsche Design and Mobile Drive Series
Sleek, stylish drives featuring premium aluminium enclosures. These models are popular among MacBook users who value aesthetics alongside performance, with the distinctive design complementing Apple hardware.
- LaCie Porsche Design Mobile Drive 1TB, 2TB, 4TB (USB-C, multiple colour options)
- LaCie Porsche Design Desktop Drive 4TB, 6TB, 8TB (USB-C)
- LaCie Mobile Drive 1TB, 2TB, 4TB, 5TB (USB-C, Moon Silver and Space Grey)
- LaCie Mobile Drive Secure 1TB, 2TB, 5TB (USB-C with hardware encryption)
- LaCie Mobile SSD 500GB, 1TB, 2TB (USB-C, up to 1000MB/s)
LaCie d2 Professional Series (Desktop Drives)
Studio-oriented desktop drives designed for professional workflow integration, these models feature sturdy aluminium enclosures and high-performance components for reliability in production environments.
- LaCie d2 Professional 4TB, 6TB, 8TB, 10TB, 14TB (USB-C)
- LaCie d2 Thunderbolt 3 6TB, 8TB, 10TB (Thunderbolt 3 and USB-C)
- LaCie 1big Dock 4TB, 8TB, 16TB (Thunderbolt 3 with card readers and hub)
LaCie RAID Storage Systems
High-capacity, multi-drive systems for serious creative professionals working with large file sizes and requiring both speed and redundancy. These systems are particularly popular in video production houses, photography studios, and creative agencies.
- LaCie 2big RAID 4TB, 8TB, 16TB, 28TB, 36TB, 48TB (USB-C)
- LaCie 2big Dock Thunderbolt 3 4TB, 8TB, 12TB, 16TB, 28TB, 36TB (Thunderbolt 3)
- LaCie 6big Thunderbolt 3 24TB, 36TB, 60TB, 84TB (Thunderbolt 3, 6-bay)
- LaCie 12big Thunderbolt 3 48TB, 72TB, 120TB, 168TB (Thunderbolt 3, 12-bay)
- LaCie 2big NAS 6TB, 8TB, 12TB (Network-attached storage)
Our advanced equipment and techniques allow us to recover data from these and all other LaCie models, including older legacy drives with FireWire connections and the latest high-performance SSD models with Thunderbolt 5 technology.
Our Data Recovery Process
Free Assessment and Quotation
Payam offers a free assessment and quote within 1 to 2 business days, detailing the problem, timeline, and economy, priority, or emergency options. If approved, Payam can supply a new external hard drive or SSD, or you may provide your own; if declined, there’s no cost, and the device is returned unharmed. Payam provides honest, transparent pricing, and if you choose not to proceed, you can ask to have your hard drive returned with no obligation.
For urgent cases, a $150 urgent assessment prioritises your device within 1 to 2 hours for faster recovery.
| Service Level | Assessment Time | Typical Turnaround | Best For |
|---|---|---|---|
| Standard | 1-2 business days | 5-7 business days | Non-urgent personal data |
| Priority | Same day | 2-4 business days | Important project deadlines |
| Emergency | 1-2 hours ($150) | 24-48 hours | Critical time-sensitive productions |
Advanced Recovery Methods for LaCie Drives
Our team has restored countless LaCie hard drives with our hard drive data recovery services. We use specialised tools designed specifically for LaCie’s unique hardware and firmware architecture, giving you the best possible chance of recovery.
Our LaCie-specific recovery techniques include:
- Advanced firmware repair for LaCie’s custom drive controllers
- Specialised PCB repair for aluminium-enclosure drives – watch our video showing how we repair drive circuit boards
- RAID rebuild capabilities for 2big, 6big and 12big systems
- Thunderbolt and USB-C interface recovery methods
- Clean environment recovery for water-damaged Rugged drives
- Advanced techniques for recovering from LaCie’s hardware encryption
Visit our hard drive recovery page to see examples of successful recoveries from damaged drives like yours.
What Our Clients Say
“My LaCie Rugged drive with three years of documentary footage stopped working the week before our final edit. The Payam team in Sydney somehow recovered 100% of my files. They saved our production and potentially our funding for future projects. Their service was outstanding.” – James T., Documentary Filmmaker, Sydney
“After my 2big RAID system failed with all our architectural renders inside, I was devastated. The Melbourne Payam team not only recovered everything but explained exactly what went wrong and how to prevent it happening again. Worth every cent.” – Sarah L., Architect, Melbourne
Our Australian Locations
We provide LaCie hard drive data recovery services Australia wide with labs in:
- Sydney: Level 11, 65 York Street, Sydney, NSW, 2000
- Rhodes: Ground Floor, 5 Rider Boulevard, Rhodes, NSW, 2138
- Melbourne: Level 11, 456 Lonsdale Street, Melbourne, VIC, 3000
- Brisbane: Level 10, 95 North Quay, Brisbane, QLD, 4000
- Adelaide: Level 24, 91 King William Street, Adelaide, SA, 5000
- Perth: Level 28, AMP Tower, 140 St Georges Terrace, Perth, WA, 6000
Our advanced facilities across Australia are equipped with the latest tools for LaCie hard drive recovery. All work requiring a dust-free environment is performed in a Class-100 ISO certified cleanroom environment for optimal results.
Contact Us for LaCie Hard Drive Data Recovery
Don’t risk your valuable creative assets with inexperienced recovery attempts that could cause permanent damage. Payam has operated for over 27 years (since 1998), recovering over 50,000 devices with a team of highly skilled specialists.
- Phone: 1300 444 800
- Get a Free Quote – Complete our online form to receive information and pricing for data recovery services, and a data recovery engineer will call to discuss your issue.
- Start Your Recovery Job
Whether you’re dealing with a failed LaCie Rugged drive, RAID issues with your 2big or 6big system, accidental formatting, or water damage, our services provide the best chance of retrieving your irreplaceable files.
Payam serves Australian Government, Police, top 100 companies, universities, and 2,000+ IT providers. See what our satisfied clients have to say about our data recovery success, with a 4.9/5 rating from 1,818 Google reviews.
If you’re wondering how to recover data from a failed LaCie drive or need advice on your specific situation, our specialists are ready to help. Read our success stories to see how we’ve helped clients just like you recover their precious data.
Ready to Recover Your LaCie Drive?
Our specialists are standing by to help recover your valuable data.
Frequently Asked Questions
How much does LaCie hard drive data recovery cost?
The cost of LaCie hard drive data recovery depends on the specific issue with your drive. We offer a free assessment and provide a transparent quote before any work begins. Pricing is based on the type of failure (logical, electronic, or mechanical), the recovery priority level, and the complexity of the recovery. For example, recovering data from a standard LaCie Rugged drive with logical issues typically costs less than recovering from a physically damaged 12big RAID system. We provide honest pricing with no hidden costs.
Can you recover data from a LaCie Rugged drive that isn’t recognised?
Yes, we can recover data from LaCie Rugged drives that aren’t recognised by your computer. This common problem can result from various issues including damaged USB/Thunderbolt interfaces, corrupted firmware, or physical damage to the internal drive. Our specialists have the equipment and expertise to bypass the damaged interface, directly access the drive inside the enclosure, or repair firmware issues that prevent recognition. We’ve successfully recovered data from thousands of unrecognised LaCie Rugged drives.
How do you recover data from a failed LaCie 6big or 12big RAID system?
Recovering data from failed LaCie 6big or 12big RAID systems involves a specialised process. First, we diagnose whether the issue is with the RAID controller, individual drives, or the configuration. For controller issues, we can often bypass the controller and directly access the drives. When individual drives have failed, we can often rebuild the RAID using our specialist software. In more complex cases involving multiple drive failures, we may need to repair individual drives before reconstructing the data. Our success rate with LaCie RAID systems is particularly high as we understand their specific architecture and RAID implementations.
Are LaCie SSDs easier to recover than their traditional hard drives?
LaCie SSDs present different recovery challenges compared to their traditional hard drives. While SSDs aren’t vulnerable to mechanical failure like hard drives, they can still fail due to controller issues, firmware corruption, NAND memory degradation, or power surge damage. SSDs can actually be more difficult to recover in some cases, particularly with newer models that use hardware encryption or proprietary controllers. However, our specialists have extensive experience with LaCie’s SSD lineup, including the Rugged SSD, Rugged SSD Pro, and Portable SSD models, using specialised tools designed specifically for these modern storage technologies.