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Are you looking for hard drive data recovery? We can help!

Nobody knows more about data recovery from a failed hard drive than us.
Your best chance of getting your data back is with us!
Successfully recovered data from over 50,000 failed hard drives.
Hard drive data recovery - Payam data recovery Australia

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We are experts at Hard drive data recovery

If you lost important data, You’re in the right place!

Watch this quick video explaining our simple process

Are you experiencing any of these hard disk drive problems? We can help you!

Not being detected or recognised by your computer
Clicking/ticking sounds (Damaged heads)
Showing as a RAW volume or asking to be formatted
Beeping/buzzing sounds (Stiction or Seized motor)
No power, not spinning (Damaged PCB)
Working very slow, getting slower (Bad Sectors)
Detected as the wrong size (Firmware problems)
Deleted files
Reformatted/lost data
Able to see some folders but not others. Able to copy only certain files/folders but not others.
Not mounting or showing up
Dropped or bumped (Failed heads)

All brands and types of hard drives including USB, USB-C, SATA, IDE, SAS, SCSI & Firewire interface drives and
All Brands including: Seagate, Western Digital, WD, Toshiba, Maxtor, LaCie, HGST, Hitachi, Samsung, IBM + all others.

File Systems we specialise in

Windows: NTFS, FAT, FAT32, exFAT
Apple Mac: HFS, APFS (all versions)
BSD/Solaris: ZFS volumes
VMware: VMFS, VMFS6
Novell: NWFS, NSS, NSS64
IBM/Microsoft: HPFS
Others: Linux Ext2, Ext3, Ext4, XFS, JFS, ReiserFS, UFS, UFS2, Adaptec UFS, big-endian UFS, Btrfs, F2FS

How much does HDD data recovery cost ?

Our prices range from $375 to $4000 for our Economy Service, our faster Priority, and Emergency Service options are more expensive to get your data back faster.

The cost will depend on the type of problem your hard drive has, how quickly you need the data back.

Only after we test it in our lab can we determine what the problem is for certain. Once we know, we will give you a written quote before we start work. We will offer you the cheapest solution to help get all of your files back in a safe, professional way with a good result.

Click on Start your data recovery today! Complete the form then deliver your hard drive to us, we’ll test it and give you the lowest price we can that will allow us to get your data back in the safest way possible, with the highest chance of success.

Logical/Software
$375 to $880
  • Basic backup service
  • File system corruption
  • Corrupted partition
  • Deleted or re-formatted files
  • Lost WD My Book bridge board
  • Corrupt BitLocker partition
  • ATA security locked drive
Hardware Issues
$880 to $1750
  • Damaged printed circuit board (PCB)
  • Firmware corruption
  • System area damage
  • Bad sectors/read errors
  • Broken USB port/SATA port
  • Liquid & fire damaged PCB
Clean Room Lab
$1750 to $4000
  • Damaged heads (clicking/ticking)
  • Damaged motor (buzzing)
  • Stiction (heads stuck on platters with some damage to platters)
  • Fire & liquid damage
  • Special case lab for research projects of any kind.

We will test it for free, tell you what the problem is and the exact price to seek your approval before we start.

Australia’s most trusted

Hard drive data recovery specialists

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We will try harder than anybody else to get your data back!

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Specialising recovering data from all brands and types of hard drives including Seagate, Western Digital and Toshiba.

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Certified ISO-14644-1 Class 5 clean room environment, all work done in our own labs.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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Established in 1998, we are Australia’s most experienced and highly skilled data recovery company. Hand over your hard drive to us, we know what to do and how to do it, to get your files back fast.

You’re in safe hands

Over 150,000 satisfied customers

Google Reviews 5-star logo for Payam Data Recovery
Rating: 5
Name withheld

I found Payam on the internet after my external HDD failed and my IT support at work could not help me out. Craig was very helpful and responded very quickly to my queries. After some tests, all at no charge, Craig informed me of my options. The data I required was urgent and thanks to Payam most of my data was recovered in a timely fashion, at a reasonable price with no hidden costs. I would highly recommend Payam and their services.

Rating: 5
Ruthy Walsh

My HDD had crashed. I left the HDD in Payams hands expecting the worst but was pleasantly surprised when told they were able to recover all the data very quickly which included a lot of photos and Company information. Very friendly and professional staff.

Rating: 5
Annette Mi

After the death of my daughter, I had been all over Sydney and QLD to find someone who could recover the photos of my precious girl. The service I received was phenomenal and I would recommend them to anyone.

Rating: 5
ShaikhoonGhafoor

I’m very happy with the data recovery work done. Overall, it was a great service provided and I will definitely recommend it to others.

Rating: 5
Paula Tripp

Excellent service done by Wes. All data was recovered and saved to a new hard drive and completed in good time and returned to me. Only having to pay if able to recover data. Thank you.

Rating: 5
John Cassey

We are an Australian charity involved in overseas aid. All our media (video, images) for the past 6 years had been moved to an external hard drive – which then failed. Local experts referred us to Payam after being unable to recover data. Lachlan made the process of sending the disc easy and was at all times attentive, clear and professional about options. The eventual cost was beyond our means. Knowing we were a charity, Payam offered to recover the data at a substantially reduced cost and put it onto a complimentary hard drive. You guys are great!!!!!! Thank you

Rating: 5
Jill Natasi

I was told “external hard drive devices can easily get corrupted – especially if the hard drive is not ejected correctly” – but, in error, I did this and sure enough my external drive device died!! I went to Apple store where I purchased the device. They said “Sorry, bad luck, the data is corrupted, nothing can be done about it” I was desperate. I investigated Sydney Seagate service center and I tracked down Payam data recovery at North Sydney. I took my device there and within a couple of weeks and after paying a very reasonable cost, all my data had been recovered. Wow!! They achieved the impossible and at every step of the way, they were enormously understanding of my distress and enormously helpful in getting back to being fully operational. Thank you to all at Payam!

Rating: 5
Doc Groves

My 500GB WD external HDD died and I was horrified to realise that I hadn’t updated my backup copy of my photo’s! Which means I had lost all my personal / holiday photo’s since the beginning of 2010. I did a search on the internet for data recovery places and phoned up three other companies that left me falling off my chair at the prices to recover approximately 300mb of data! (ranged from $700 to $1500). I eventually contacted Payam Data Recovery and was quite relieved to find out the cost of recovery (no hidden fee’s – cost was listed on their website) – especially when they will not charge you if they are unable to recover anything. So really you have nothing to lose. The main staff member I dealt with was fantastic, very professional and assisted me when we were arranging drop off of another external HDD and also pick up of the data – the next day. Great service and friendly staff. Would recommend this company to anyone!

Rating: 5
Shelly L.

A simple storage device, which had worked faultlessly for a few years, decided soon after our recent office move that it was not going to boot up again. Having allowed our backup regime to fall behind by a few months, this meant a significant amount of important business data was inaccessible. Tech support from unitas manufacturer (when finally available) gave us great confidence the unit could be re-started in various ways but no confidence the data on the drive would survive the exercise. Their recommendation was Payam. of course payam was able to quickly and cost-effectively retrieve all of the data on the disk. However it was the way Craig conducted himself, without a hint of smugness or judgement, that was most impressive. The team at Payam are clearly very knowledgeable and highly skilled in this field, but at no stage were we made to feel ignorant or deficient. The whole process was carefully described, then quoted, and communication all through the exercise was timely and professional. We would have no hesitation in recommending payam, they’re far better at their job than we are at backing up.

Rating: 5
Steve Gellyn

To Wes and your team at Payam, I would like to say thank you for recovering my hard drive with all my photos and personal information on it. The service and professionalism you and your team showed is outstanding, and I will let all know!!!

Frequently asked questions

The most important thing to do is to power off the hard drive, stop using it and do not let anybody tamper with it, or to try and use any software that will scan or modify the disk. This will greatly improve the chances of your data being recovered successfully.

Yes, in most cases we can.

Your best chance of getting your important files back is with Payam Data Recovery. We know what to do, how to do to it and will always do it using the latest technology in a safe and professional way. We will try much harder, spend more time and put in more effort than anybody else to ensure the best possible result.

The most common problems that we see are hard drives with bad sectors/read errors, a damaged PCB, file system/partition corruption and firmware problems. In 99.9 % of these cases, we can recover all the data in good condition.

If your hard drive is making a clicking/ticking/beeping sound, it’s very likely that your hard drive has internal damage to the heads or motor. This is a very common problem, and one in which we specialise.

Our chance of success is lower if the heads are damaged inside the disk (this is usually caused by shock to the hard drive) and there is any damage to the platter. As long as the platter is in good condition, we can usually recover your data even when the heads are damaged or there is a problem with the motor. We can even recover data if there is what we call level 1 or level 2 damage on the disk platter/s. If there is severe damage to the platters (we call this level 3), then the chances of success are very low, but we will try everything possible to at least recover your most important files.

In more than 99% of cases of hard drives that do not have damage to the platters or have been erased and overwritten, the data can usually be recovered!

Data that is generally not recoverable from hard drives is usually due to a badly damaged platter or overwritten data (after it has been deleted or the device reformatted).

Once we start work on your disk we will keep you updated on what we are doing and what we find. We don’t want to get your hopes up, so if for any reason your data cannot be recovered, we will let you know the reason and provide you with as much information as we can.

Don’t risk giving your hard drive with important files to an inexperienced or unprofessional person who may destroy any chance of ever getting your data back. We have the best technology, training, and expertise in the world, with a proven track record of successfully retrieving data from all types of hard drive problems no matter how small or big.

We offer a free assessment and quote within 1-2 business days to inform you of the problem, cost and time required to recover your data. Our goal is to help you by offering you the cheapest and fastest method to get your important files back. We always do this in an honest, clear way that makes it easy for you to make an informed decision – we would love to get all of your photos, documents, and other files back for you today.

The time needed to recover your data will depend on what the problem is and how the device responds to any temporary repairs (e.g head replacement, firmware modifications or PCB repairs).

If your hard drive does NOT need a head replacement/clean room work, the average time is 5-10 days or less for our Economy service (non-urgent cases). But if the heads are damaged, there is any damage on the disk platter/s, or after the drive is repaired it is working very slowly (during the disk imaging stage), it will take a lot more time. If you have a deadline you are working with, or need your data back by a set date, we recommend selecting the Priority or Emergency Service instead.

We will keep you informed of the time required and remaining. You can always upgrade from Economy to Priority or Emergency as needed. It is important to know that some data recovery jobs we work on can be done very quickly, while others can sometimes take weeks or months due to severe damage or rare spare parts needing to be ordered in.

How fast is the Priority and Emergency Service?
In some straightforward cases, it may mean you get your data back in 1-2 days. In other cases, it may mean you get your data back in 1 week instead of much longer. If you pay for the Priority or Emergency service, your data recovery request will be given #1 Priority in our lab,and our best data-recovery engineers will work 24-hours a day, 7-days a week to get your data back to you as fast as possible.

Our prices range from $375 up to $4000 for our Economy Service (non-urgent service), our faster Priority, and Emergency Service options which are more expensive to get urgent service/faster results. The cost will depend on the type of problem your hard drive has, how quickly you need the data back. We always offer a free assessment and quote.

Only after we test it can we determine what the problem is for certain. Once we know, we will give you a written quote before we start work. We will try to offer you the cheapest solution to help get all of your files back in a safe, professional way with a good result.

We will be honest, helpful and answer any questions you may have. We do the simple things well too, call us and we’ll speak with you. Many companies don’t even have a phone number and force you to do a live chat with an overseas person or a chat bot. We believe in good old fashioned customer service, the Australian way.

We are your best chance of getting your data back successfully in good condition. We know what to do, how to do it and will always do it in a safe and professional way.

Established in 1998, as Australia’s longest established data recovery business, we have more experience and expertise in this field than anybody else in Australia.

We are much more likely to recover your data successfully than anybody else. We know exactly what to do,and how to do it in the most professional way with the world’s latest technology and tools.

We have specialised hardware to help recover data from drives that nobody else can. Many of our customers are other data recovery companies and IT service companies..

We can supply you with an external hard drive or SSD, or you can provide your own to us.

Phone 1300 444 800, Click on the live chat at the bottom of this web page or click on Contact us to complete a form, we’ll call you back.

Fill out this form and we’ll give you a call to discuss your hard drive problem and explain how we can help.

    Phone: 1300 444 800 (within Australia)
    International: +61 2 80766079
    Email: help@payam.com.au

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