North Sydney , NSW : (02) 9957 2288
Melbourne , VIC: (03) 9510 5753
Brisbane , QLD: (07) 3221 5988
Phone: 1300 Data Recovery

Email: help@payam.com.au

payam data recovery

Australia's #1 Data Recovery Company
New Brisbane, QLD Data Recovery lab Now Open!
Level 10, 379 Queen Street, Brisbane, QLD, 4000. Phone: (07) 3221 5988
 
Australia Wide Phone: 1300 DATA RECOVERY
 
Black ArrowWe specialise in:

Black ArrowHard Disk Data Recovery

Black ArrowRAID Data Recovery
Black ArrowEmergency Data Recovery
Black ArrowUSB Flash Drive Data Recovery
Black ArrowDigital Camera Data Recovery
Black ArrowComputer Forensics
Black ArrowMicrosoft Exchange Recovery
Black ArrowData Destruction
Black ArrowHard Disk Disk Duplication

Black ArrowRequest a Quote
Black ArrowWhy Choose Us?

Want to send your disk to us?
Click here for instructions.

clean room
black arrowSee our Class-100 Clean-Room.
We have the only class-100 Clean room Lab viewable to the public Australia.

We 4 Data Recovery Service Types :

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Read our testimonials


Payment methods we accept:

Visa, Mastercard, American Express, Dinners, EFTPOS, Paypal, Cash and Bank Cheque's.


Want to send your USB Flash Drive to us?

We recommend using a Courier service, Registered Post or Express Post Platinum.

Send your disk to:
PAYAM Data Recovery Pty Ltd
Level 3, 54 Miller Street, North Sydney, NSW, 2060.
Phone: (02) 9957 2288

or

PAYAM Data Recovery Pty Ltd

Level 7, 606 St Kilda Road, Melbourne, VIC, 3004.
Phone: (03) 9510 5753.

We suggest to wrap your usb flash drive in lots of bubble wrap or foam to protect your drive from damage in transit. Include in the box your business card or your contact details and a note describing the problem with the drive and the most important files/folders you need back ASAP.

Request a free quote!
Click here.

Some Photos of Popular USB Flash Drives we work with:

sandisk flash drive

sandisk flash drivesandisk flash drive

sandisk flash drivesandisk flash drive

lexar flash drive

lexar flash drive

lexar flash drive

lexar flash drive

 

 

USB Flash Drive Data Recovery

We can recover data from corrupted or damaged USB flash drives.
Also known as Pen Drives, ThumbDrives, Jumpdrives and by several other nicknames.
usb flash drives

USB Flash drives are used as cheap, fast and portable data storage devices by students, individuals and business people daily. They are great invention but due to poor design and low quality components used there is a high failure rate.

We are one of the only companies in the world that can perform data recover from a faulty or damaged usb flash drive with a hardware problem. We can recover data from most brands and models of USB Flash Drives with a high success rate!

We can also recover deleted files, files from deleted flash drives and flash drives which are not faulty but seem to be inaccessible or corrupted due to file system problems.

We specialise in 2 types of data recovery for USB Flash Drives:

Software Problems Hardware Problems
  • USB Flash Drive IS detected but you cannot see your files.
  • Corrupt File system
  • Accidental Deletion of Data
  • Accidental reformatting
  • Drive is unable to be accessed but is being detected by the computer
  • Virus Problems
  • The flash drive is detected by appears empty.
  • Not Detected by the computer.
  • The light does not power on (if the unit has a light).
  • The light flashes but does not get detected by your computer.
  • The Flash drive gets detected but the size shows 0mb or an incorrect like 2 TB.
  • Creates a Power Surge on your USB Port
  • Unrecognised device error in Windows.

Important: If you have any kind of problem with a USB Flash drive, stop using it - do not try to use it again then contact us ASAP to maximise your chances of getting your files back.

Cost of Data Recovery for USB Flash Drives

We always offer a Free Evaluation within 24 hours to determine if your USB Flash Drive has a software or hardware problem. If we cannot perform data recovery, there is no charge at all.

Once we recover your data, we will copy the files to a CD or DVD and let you examine/test the files to ensure you are happy with the result before you pay us.

Software Problems
$250 inc GST.
Time Needed: 1 day on average.
Hardware Problems $650 inc GST.
Time Needed: 1-2 weeks on average

Once we examine your USB Flash Drive we will confirm the price before we proceed.
If we cannot recover your files, there is no charge to you at all!

Hardware Problems
USB Flash Drives with hardware faults require many hours of hands on, labour intensive work. We only recommend this service for extremely important data. This process involves us removing the cover of the USB Flash Drive, removing the memory chip(s) from the PCB and making a copy of the raw data on it to a file. We then work out how the data is being saved to the memory chip. Once we work out the method used for that particular model USB Flash Drive we can extract the files/folders. This process will void any warranty on the USB Flash Drive.The method we used does not require an identical usb flash drive for spare parts. We can work with any brand, model or size flash drive. In some cases we can actually repair the PCB and recover your data faster than the estimated timeframe quoted above.

The cost reflects the complex nature of this work and the investment as a business to develop special hardware, software that other data recovery companies worldwide simply do not have. In many cases, it can take us up to 15-20 hours to recover data from badly damaged USB Flash Drives.

We have recovered data from hundreds of faulty or damaged USB Flash Drives that camera shops, computer shops and other data recovery companies have been unable to recover any data from. Don't give up! Let us try to help you.

Note: Some USB Flash Drives with certain hardware faults cannot be recovered. Each day we are finding new solutions for previously unrecoverable memory chips but at present we are able to recover data from over 90% of memory chips.

More photos of PAYAM Data Recovery performing data recovery work on memory cards and USB Flash drives with hardware faults.

picture recovery
An engineer carefully removing a memory chip from a digital camera memory card (with cover removed) prior to data extraction.

faulty memory card
An engineer carefully inserting a memory chip from a USB Flash drive or digital camera memory card into a custom made reader made in house for data extraction.

deleted photos
An engineer carefully removing a memory chip from a USB Flash drive (with cover removed) prior to data extraction.

.

photo recovery
Another photo of an engineer carefully removing a memory chip from a USB Flash drive (with cover removed) prior to data extraction.


An engineer preparing to copy the data from a memory chip from a USB Flash drive or digital camera memory card already removed from the unit using special hardware designed to extract the data from the memory chip. We have special hardware and software for this purpose, both purchased and custom made solutions are used in this photo.

Testimonials from happy customers with
USB Flash Drive problems:

When all of a sudden my usb drive corrupted all my data and turned it into little symbols I had pretty much told myself that I had lost everything forever. But then I found out about Payam through the store which I purchased the USB drive from (which was Harvey Norman).

After just a few days with Payam they were able to recover the data that I had lost.

I am ever so grateful for this and would refer them to anyone who was faced with my situation because they have great customer service skills and are excellent at what they do.

Thank-you once again for everything

Christine Evirett

I guess it had to happen - my Memory stick was so old, that when I went to print an important assignment, it froze and then I lost everything on it!

I downloaded one of those free data recovery programme's from the Internet, but it didn't work. Resigned to the fact that it could not be recovered, I walked up to my local Dick Smith shop and purchased a new one, bemoaning to the sales assistant that I'd lost the lot.

He then gave me the contact details of Payam Data Recovery - who told me they would do their best, but couldn't promise to recover all the data. Well, less than 24 hours later and VOILA, they had performed their magic. Thanks guys - I really appreciate it.

Katherine Owen
GOKO Management Pty Ltd

On Thursday 19th July I took my memory stick to the Sydney branch of Payam. It was badly corrupted through wear and tear. It was examined and I was told that the data was recoverable but without the headings to identify the individual folders and was asked if I wanted to go ahead after showing me what was recoverable.  I said yes and overnight the data was recovered in the manner as described.

As a result the data was recovered and I have some powerful data to use in the legal-bureaucratic scene.  The cost was $250. The data was worth much more than that.

John Foitzik

After stupidly leaving my USB stick in my laptop while in transit, which contained several weeks work of a manuscript I'd not yet backed up onto my laptop hard drive as it had just been re-formatted, I found it had clean broken in two.

Feeling ill, I was convinced nothing could retrieve my data, and was told as much by the computer shops I consulted. The one chance I had, they told me, was with Payam. I went with my disaster to Payam, and was given reason to hope.

When Payam rang me to say the data recovery had been successful soon after, I was so very grateful, and remain so. The 'no-fix, no-pay' policy I must also say is fantastic.

Thank you so much Payam for your prompt, professional miracle work.

Ruby Todd

I recently had a major problem with a USB drive and had not backed up my work. Suddenly all my files were just no longer available to me. Not only were Payam able to recover approximately one and a half years data that would otherwise have been lost to me, they were able to do it very quickly for me, which was important because I was looking for work at the time and all my CV data was lost. 

Additionally they were very cost effective. Most of the companies I contacted quoted me a rate initially double what Payam ended up costing me. When you're in a bind like that and you don't have a clue about the technology it’s hard to know who to trust and how much to pay.

I'm glad I made the extra phone call that put me in contact with Payam.
They got all my data back and am happy to recommend them.

Gavin Loebel

My daughter managed to break my "Data Traveler Memory Stick". As I am moving around frequently and I do not back up as often as I should, I was looking at at-east one weeks work to rebuild the files - Payam recovered the data intact and $300 was a bargain!
 
Rob (Surname withheld)

There was a problem reading the contents of my usb flash drive. Recovery of this data was important as it contained important documents collected from various colleagues in my last overseas business trip. 

Payam was recommended to me as experts in the data recovery field. From the initial phone call to the occasion upon which I dropped in to collect the recovered data, Payam's data recovery services left nothing to be desired. Expectations and costs were clearly outlined, promises kept and everything was delivered on time as agreed. Good customer service and professional expertise.

Our Mr. Nick Davies in our IT Department immediately recommended Payam to me when I initially explained my problem to him. We have had good success with your services before and have demonstrably been supporting your business. From that perspective, it would have been a good gesture to have applied the 10% discount to my invoice, which I did not know about. Nevertheless, I accept that this was an easy oversight and would urge you to provide anyone else from Beiersdorf with a discount for your services in the future.

Ken Lee

My son's USB memory stick failed.  He had two of his major school assignment tasks on the memory stick.  He had not backed them up.  They were due in the last week of the current school term which was only three weeks away.   Emotions were flowing thick and fast in our house that night as he realised he would now have to recreate his two projects from scratch to meet the due date.

I took the USB memory stick to work the following day and asked our IT department if there was anything that could be done to retrieve the data.  I was faced with several shaking heads and after the memory stick did not work in their computers they declared there was nothing that could be done to retrieve the data.

Instinct told me that there must be something that could be done.  So I goggled 'data recovery' (thank god for google) and up popped a whole lot of sites.  With a bit more filtering I came up with Payam and another company in Melbourne.  The Payam web site specifically mentioned that they could retrieve the data from a USB memory stick but naturally they would need to examine it first.  There was glimmer of hope that perhaps all was not lost.

A quick trip to North Ryde followed and I handed over the memory stick for evaluation.  Less than two hours later I was contacted with the news that the data was recoverable.  After agreeing to the terms of the recovery on that same day I had a copy of the files in my email.  The next day I received a DVD with the files on it by courier.  I sent my son an SMS advising I had the data and he was so happy.  All is now calm in our house.  My son now has three back-ups of everything he does - lesson learnt. 

I cannot speak more highly of the professional service and advice I received from Payam.  If I had to mark Payam out of ten then you would certainly get an eleven.  I have told many people of my experience, including our IT department who were amazed that the data could be recovered.  Thank you so much.

Mark (Surname withheld)

I would like to say a HUGE thank you for recovering my files on my damaged USB drive today. You guys have seriously saved me from failing my UNI subjects, as I have 4 assignments due next week and seriously couldn't’t afford to lose the work I had already done.

I can not express how much I am appreciative of the wonderful work you guys have done. I would seriously recommend your company to any person who has lost their files, due to technology crashes.

You guys have been such a great help to me and it is such a relief to know that there are people out there, who have the capabilities to retrieve such important files.
 
Fingers crossed for a good mark on my assignments now!! Thank you again.

Caitlin Brown

Having worked all weekend and arrived Monday morning to find there was no response from my flash drive I was desperate to recover some of the work since my back up the previous week.

After a quick phone call and some honest assessment about the possibilities of recovery I was delighted to have the data recovered and provided on CD as stated by PAYAM.
In desperate situations you need some honest statements and assessments on timelines for recovery. 

PAYAM provided this and I would not hesitate to contact them again if the occasion arises.

Jonathan Hutchins

Contact Us now for more information

North Sydney Office

New South Wales
(Head Office)

Melbourne Office

Victoria

Melbourne Office

Brisbane

PAYAM Data Recovery Pty Ltd
Level 3, 54 Miller Street
North Sydney, NSW, 2060
Australia

Phone: (02) 9957 2288
Fax: (02) 99572731

PAYAM Data Recovery Pty Ltd
Level 7, 606 St Kilda Road
Melbourne, VIC, 3004
Australia

Phone: (03) 9510 5753
Fax: (03) 9510-5723

PAYAM Data Recovery Pty Ltd
Level 10, 379 Queen Street,
Brisbane, QLD, 4000
Australia

Phone: (07) 3221 5988
Fax: (07) 3221 6088


Parking: Metered Street Parking is available outside our office and on nearby streets. Parking is also available in Greenwood Plaza Shopping Centre under the Optus Tower outside our office building. Parking: Metered Street Parking is available outside and around our office as well as several nearby parking lots. Parking: Street Parking & Paid Parking is available on Queen Street, Eagle Street and surrounding streets.

Public Transport: We are within short walking distance from North Sydney Train Station and Bus Terminus. Many busses also stop on Miller Street and nearby Pacific Highway.

Public Transport: There is a tram stop directly outside our office building on St Kilda Road. Look for building 606 St Kilda Road. Public Transport: We are very close to Bus, Train & Ferries.
Request a Quote

If you would like a free quote, please fill out this form below and include as much information as possible regarding any troubleshooting steps taken, symptoms, error messages or information provided to you by IT experts.

This form will send our staff an email with this information.
We will contact you within 24 hours on Monday to Fridays.
If your enquiry is urgent, please call us.

In some cases it may be hard to determine the problem without actually examining your disk but we will try if you provide us with as much information as possible about the problem.

Your Full Name
E-mail Address
Note: You will not be added to any mailing list.
Phone Number (include area code)

What state/territory are you located in?










How did you hear about us?

Problem description :

Please mention any symptoms, error messages or any information which may help us determine the kind of problem you device has.

 

Note: Your IP Address will be recorded once you submit this form for security purposes.

Want to send your disk to us?
Click here for instructions.

 

Sydney Office: Level 3, 54 Miller Street, North Sydney, NSW, 2060
Melbourne Office: Level 7, 606 St Kilda Road, Melbourne, VIC, 3004
Brisbane Office: Level 10,379 Queen Street, Brisbane, QLD, 4000
Phone: (02) 9957 2288 or Email: sydney@payam.com.au
Phone: (03) 9510 5753 or Email: melbourne@payam.com.au
Phone: (07) 3221 5988 or Email: brisbane@payam.com.au