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“Re: Fire at Hazelbrook Office, We would like to thank you for recovering all the data from the 4 hard disks damaged in the office fire. When we arrived at the office everything looked lost, all the computers were totally wrecked - just a mass of burnt wiring and melted plastic. It took us some time to extract the hard drives which we sent to your office for examination and retrieval. We were delighted when you were able to totally recover all of the data from the 4 hard drives within 48 hours. This was a magnificent effort and significantly assisted us in restoring the company’s business to full operation within two weeks of the fire. Datasonics would have no hesitation in recommending your services to other companies should they find themselves in such an unfortunate situation and we would be happy for you to use us, and this letter, as a reference to promote your services. Thank you once again, and we wish you every success in your business endeavors. “
Lionel Murray | Datasonics Pty Ltd
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“My Apple Laptop hard drive broke down and couldn't boot up the machine, I was fretting as I had lots of family photos on there which were very dear to me and my girlfriend. I rang around a heap of places and all I got where quotes that where extremely expensive. Then I rang through to Payam and the beat every other quote by a long shot! I went in thinking man they can’t be that good for the price but WOW I was blown away! They had the most professionals Recovery Lab out of every one else. Total professionals and I got all my data back in great time. The staff where extremely helpful and understanding. Well done and I would recommend Payam to anyone.”
Joshua Czikowski | Channel 9
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“I accidentally dropped my laptop and my hard drive fell out of it. I asked our IT specialist in HP to see if he can recover my hard drive and see if I can restore the laptop. He HIGHLY recommended me to speak to Payam to see if my hard drive is recoverable, and to my luck, Payam were able to recover all my data from my laptop onto 4 DVD’s. To get all my un-backed-up information for the past 7 years of work I have had on my laptop. I would HIGHLY recommend for anybody with hard drive issues to go straight to Payam, as they are highly professional, friendly and above all able to help you when you are desperate to recover the information.”
Mira Sesar | Hewlett Packard Australia Pty Ltd
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“I bought a cheap external drive to back up my family photos, due to poor management on my part this soon became the master copy and then of course the drive became corrupted!! Prior to finding Payam I got a ridiculous quote for over $1000 to recover the data, when Payam said he would do it for $250 I was very pleased! At every point the service was outstanding and we now have all our photo's back.”
Jacqueline Fox | Commonwealth Bank
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“While our IT guys were installing my wife's new work system I asked them to have a look at the home PC that had been performing erratically. They took it away and I expected to hear back about some minor problem. Instead they said the hard disk had crashed and despite all their best efforts they couldn't fix the problem. While my wife and I have backup systems for our work PCs we had nothing similar for the home PC. This was not good news. There was a long history of home related correspondence and documents and a large collection of photos taken by our two daughters that were saved on this computer. Our IT guys recommended Payam, so I took the hard drive over to North Sydney hoping for the best. As it turned out I was not disappointed, with Payam being able to recover everything. They put it on an external drive, which is now the backup, and all ended well.”
Professor Denzil G Fiebig | University of NSW (UNSW)
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“We returned from a family holiday and plugged in our computer. Our worst nightmare occurred - a blue screen, then nothing. A computer technician was unable to access our hard drive at all - nothing would restore it. He recommended Payam Data Recovery. Our hard drive contained hundreds of photos of our family, some of which weren't backed up - like our son's first day at school.
I dropped the disc in, and Payam got back to me within 24 hours to explain the nature of the recovery and the costs.
I chose the economy option - important to me, but not urgent. Within only a few days, faster than I had expected, I got a phone call to say they had retrieved all the data. It was such a huge relief - I had been feeling sick about losing our precious family photos, and our Money file which had hundreds of hours of data in it.
What great service - fast, efficient and helpful. Thanks so much.”
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Sara King | NRMA INSURANCE
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“Thank you so much for recovering my hard drive - you saved my life! I was terrified I was going to loose 18 months of work but thanks to you it has been completely recovered and is now back up properly. I was also very pleased with the speed - I only had one day without my data - and the service levels. Basically you and your team are fantastic!” Leslie Peters IBM
Leslie Peters | IBM
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“After going through 3 different technical support places who claimed all my data was unrecoverable I was lucky enough to be recommended to Payam Data Recovery. After being shuffled around by other companies for over a month Payam recovered all my data in 4-5 days. Would always recommend others go to them first when dealing with difficult data recovery"
Michelle Thomas | Greenpeace
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“I was very impressed with PAYAM’s quality of customer service. All throughout the data recovery process I had regular updates via phone and email. I will be recommending PAYAM to anyone who needs data recovery.”
Sacha Alagich | The Australian Women’s Weekly
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“The external hard drive I purchased was specifically for backup purposes, which I religiously undertook every couple of weeks. Because of the need for hard disk space on my laptop, I trusted the backup copy I had on the external hard drive and deleted the files on my computer. To my extreme distress I found that the external HDD would not work when I attempted to reload the information. I had potentially lost an entire year's worth of research data. The maker of the hard drive was totally unsympathetic and unhelpful - basically it was my problem. The computer support staff where I work recommended PAYAM because of previous dealings with them. The problem was burnt out circuitry on the external HDD, less than one year old and still in the warranty period. The staff at PAYAM were able to recover all the data, and they did it with courtesy and calming encouragement. They quoted the price upfront, and stuck to it. They were very helpful, and equally as important, very understanding.”
Greg Skilbeck | UTS, Sydney
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“A user came to me with hard drive issues. The hard drive was making a clicking noise; I couldn’t get it recognised in the BIOS or with any of the hard drive recovery software’s I use. A college had used PAYAM before so I sent the drive into them. The service was great with regular email updates and most importantly all the data needed was recovered. This included important archived email folders (PST) and holiday and wedding photos. I’d recommend PAYAM to anyone with extensive hard drive damage.”
Nick Diakos | Universal Music Australia
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“When my HDD decided to call it a day, I knew I had to get the holiday pictures, video and music off my drive. A friend recommended Payam to me and now I can see why. I dropped my hard disk into their office and, before the day was out, I received a call to let me know that not only had they recovered all my data, but I could collect it right now! Friendly, professional and quick. That’s what service should always be and that’s what Payam offers! “
Phillip Walker | Singtel Optus Pty. Ltd.
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“I was recommended by our Technical Services Department to contact PAYAM when my National Retail Manager's hard disk crash. I found the staff very helpful and explained clearly to me what needs to be done and the costs involved for each scenario. The data recovery job was efficiently performed within 24 hours and I was kept informed of the progress. I'm very pleased with the result and would recommend PAYAM to anyone who requires data recovery work.”
Irene Woo | Toshiba (Australia) Pty Ltd - Information Systems Division
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“PAYAM were recommended to me by a colleague to help retrieve a customer’s data after the hard drive stopped being recognised by any computer. I was surprised at the level of customer service and the promise of no charge without delivery. Within days of sending the hard disk off to PAYAM they had created a DVD with almost all the seven years worth of emails that I told the customer they had lost. As you can imagine they were very pleased. Thank-you PAYAM”
Peter Madill | TABCORP Holdings Ltd.
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“I am writing to say, a very big thanks on behalf of the two users whose data you recovered for us recently. As you know both laptops HDD’s had stopped working, and we were unable to retrieve any data of either HDD. One user had been travelling continually for 3 months; he naturally had a lot of data that needed to be retrieved. The second user thought that he had been backing up faithfully on a daily basis but had been backing up the wrong data. Mark from Payam Data Recovery was great in restoring all the data from both HDD’s. A hardware recovery had to be done on one HDD and a software recovery was done on the second HDD. Both recoveries were done in a timely manner and all relevant data recovered. Mark and other staff I have dealt with at Payam Data Recovery were professional at all times, called us with updates as to how things were going and also checked up after we had received the data to make sure that we were happy. I have no hesitation in recommending Payam Data Recovery, they helped us avoid two possible disasters.”
Joanne Legg | Isuzu Australia
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“We needed to recover a complete laptop HDD for one of our users. We had explored a range of recovery options but found none that were successful. I then approached PAYAM Data Recovery. The service I found from PAYAM was excellent and they provided a free quote to assess the damaged drive. Once we gave the OK to recover the data, the turn around time was very, very quick ensuring we had all critical documents available in a timely manner. I would not hesitate to use PAYAM again for Data Recovery and would highly recommend them to anyone.”
Joe Peters | Olympus Imaging Australia
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“Recently I had the misfortune to damage my Apple Powerbook by dragging it from the desk by the power supply. Apple technical support was able to replace the damaged hard drive and casing but not recover the data. Apple (NextByte) recommended I send the hard disk to Payam for data recovery. Which I did. Payam Data Recovery were able to organise a courier to collect and later return the damaged disk. Two and half days later I had 100% of the data recovered, and ON DVDs! Both a data recovery and backup in ne! The service, efficient and cost saving, not to mention the retrieval of irreplaceable data has been outstanding. I will gladly use Payam's services again if such disaster were strike, and will be recommending Payam to friends and work colleagues. Payam is the only way to recover data and avoid that terrible fear of lost data and time. Thanks guys!”
Dave Elliott | IBM Australia
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“We recently had a disk turn faulty in our 4 Tb striped raid storage. Consequently, we faced loosing all the data, some of which was irreplaceable. I found Payam after a Google search and some phone calls to other storage recovery service providers. Payam was the only one who understood the importance of the data to us. I sent the whole device to him and could not be happier with the service. It was fantastic. He gave me a quote with different options including timeframes from which I could choose – and then he met them. I guess the ultimate endorsement is that I have sent a second disk with faulty heads to Payam to have the data recovered. If you need data recovered and customer service is important to you then give Payam a call.”
Kalvin Dever | Adventist Media Network
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